The service industries (such as teaching, hospitality, and healthcare, to name a few) need software to manage the volume of service requests from their customers in a scaleable and efficient manner that is also satisfactory to the customer. Request management software is essential to tracking, dispatching, and coordinating resources to service requests. Other industries providing support or repair services could also benefit from this model, since they also receive service requests or an analogue.
You'll like this project if you work with service requests in some fashion, and want to track, coordinate or dispatch resources to requests, and open or close a service ticket. .
The user experience and interface should be easy to use, efficient, and as enjoyable as possible. A simplified interface is also easy to both learn and train users to operate.
To design and develop the project to make adding a feature much easier, since many service operations require a high degree of customization.
An interactive list of requests for the given date
A modal that enables you to view, edit, save and delete a service request
Track the time since a request has been made, and optionally, change request state or appearance based on time-based information
Set a reminder to review a request at a later date or time
See a dashboard of allocated and available resources, including countdown timers for when the resource is expected to be free
Create a prioritization system that can be used to sort, flag or categorize requests, and can also tie into the reminder system
This project was bootstrapped with Create React App.
In the project directory, you can run:
Runs the app in the development mode.
Open http://localhost:3000 to view it in the browser.
The page will reload if you make edits.
You will also see any lint errors in the console.
Launches the test runner in the interactive watch mode.
See the section about running tests for more information.
Builds the app for production to the build
folder.
It correctly bundles React in production mode and optimizes the build for the best performance.
The build is minified and the filenames include the hashes.
Your app is ready to be deployed!
See the section about deployment for more information.
Note: this is a one-way operation. Once you eject
, you can’t go back!
If you aren’t satisfied with the build tool and configuration choices, you can eject
at any time. This command will remove the single build dependency from your project.
Instead, it will copy all the configuration files and the transitive dependencies (Webpack, Babel, ESLint, etc) right into your project so you have full control over them. All of the commands except eject
will still work, but they will point to the copied scripts so you can tweak them. At this point you’re on your own.
You don’t have to ever use eject
. The curated feature set is suitable for small and middle deployments, and you shouldn’t feel obligated to use this feature. However we understand that this tool wouldn’t be useful if you couldn’t customize it when you are ready for it.
You can learn more in the Create React App documentation.
To learn React, check out the React documentation.