How might we apply natural language processing or machine learning to create innovative experience to better assist customers who call Google for support?
- Ruth Sylvia(MBA)
- Jia Zheng(Design)
- Trishala Neeraj(CM)
- Elya Pardes(CS)
- Hong Gan(CS)
Using natural language processing we will increase knowledge of customer satisfaction from 15% of customer interactions to 100%, improving company decision making and ultimately improving the customer experience.