Predict customer retention ML

Introduction:

In this project we will explore Logistic Regression type of model and learn more about the subject on these following features:

Customer ID: The Id of the customer.

Gender: Is the customer male or female.

SeniorCitizen: Whether the customer is a senior citizen or not.

Partner: Whether the customer has a partner or not.

Dependents: Whether the customer has dependents or not.

Tenure: Number of months the customer has stayed with the company.

Phone Service: Whether the customer has a phone service or not.

MultipleLines: Whether the customer has multiple lines or not.

InternetService: Customers internet service provider.

OnlineSecurity: Whether the customer has online security or not.

OnlineBackup: Whether the customer has online backup or not.

DeviceProtection: Whether the customer has device protection or not.

TechSupport: Whether the customer has tech support or not.

StreamingTV: Whether the has a streaming TV or not.

StreamingMovies: Whether the customer has streaming movies or not.

Contract: The contract term of the customer.

PaperlessBilling: Whether the customer has paperless billing or not.

PaymentMethod: The customer’s payment method.

MonthlyCharges: The amount charged to the customer monthly.

TotalCharges: The total amount charged to the customer.

Churn: Whether the customer churned or not (Target Column).

Results:

After testing the model we founds this Accuracy:

The best Score is 80.57%

Confugion Matrix

Group Members: