2020 H4AC — Adoptions Northwest, Inc
Identify Problems
CURRENT WEBSITE
- website is not mobile-friendly
- navigation disappears
- Wix does not allow for changing templates easily (removes all content)
- restructure navigation
- contact page exists but is buried
- inaccessible to mobile users
- newsletters sent out regularly but there is no signup form
LIVE CHAT
- chat box integrated but client has to login on desktop to access
- Mobile app exists, but likely does not know it’s available or has been unable to download it
- asks user for name and email address to be contacted
- does not display “chat hours” to user, but the setting is available
ONLINE FORMS
- currently in word.doc format
- inaccessible to mobile users, requires printing
- convert into editable pdfs for ease & accessibility
- alternatively could use online resources like DocuSign or PDF Filler
PRESENCE
- get onto state website under adoption resources
- increase Facebook activity
- Google and/or Facebook advertising as needed
Solutions
DELIVERABLES
- Prototype & mockup files (pdf, png)
- Editable forms (pdf)
- Final instructions and recommendations (pdf)