frappe/helpdesk

Issues

• Authentication Free Helpdesk Application

  #2128 opened in 2 hours
  0

• Unable to create mail account

  #2126 opened in 2 hours
  0

• failed to resolve reference "ghcr.io/frappe/helpdesk:stable": failed to authorize: failed to fetch anonymous token

  #2125 opened in 2 hours
  0

• Customer to be able to edit ticket details from portal

  #2123 opened a day ago
  0

• Allow to Disable Knowledge Base

  #2121 opened a day ago
  0

• Customer - existing customer list from Erpnext doesn’t show up.

  #2120 opened a day ago
  1

• “https://ghcr.io/v2/frappe/helpdesk/manifests/stable” is UNAUTHORIZED

  #2119 opened 3 days ago
  1

• Report: First Response Time for Tickets

  #2118 opened 4 days ago
  0

• Regenerate Search Index not working in custom app created through frappe_docker

  #2116 opened 9 days ago
  1

• Contact, Customer and Email Account not being set on Tickets

  #2115 opened 10 days ago
  0

• Can't set Ticket resolution description

  #2114 opened 10 days ago
  0

• Keyboard navigation doesn't work

  #2112 opened 11 days ago
  0

• Auto Update Status behaviour

  #2110 opened 10 days ago
  2

• Can't remove description for knowledge base sub-category once set

  #2099 opened 16 days ago
  0

• Chargeable hours

  #2098 opened 16 days ago
  0

• Can't set resolution details

  #2097 opened 10 days ago
  1

• Customer with multiple domains

  #2096 opened 16 days ago
  3

• Contact, Customer and Email Account not being set on Tickets

  #2095 opened 10 days ago
  1

• Contacts not being lookup up by email address

  #2094 opened 16 days ago
  1

• Ability for agent to modify Contact Name

  #2093 opened 16 days ago
  0

• Insert a link to the ticket in emails

  #2090 opened 17 days ago
  0

• Create new ticket on behalf of Contact

  #2089 opened 20 days ago
  1

• Auto-reply on ticket creation

  #2086 opened 21 days ago
  2

• Agent and Team Email Signatures

  #2085 opened 22 days ago
  0

• Spam tickets & contacts

  #2084 opened 22 days ago
  0

• Missing Documentation

  #2083 opened 22 days ago
  0

• Email settings does not support generic self-hosted mail server

  #2082 opened 23 days ago
  0

• incorrect first response time

  #2075 opened 25 days ago
  0

• Screenshots are public

  #2074 opened 25 days ago
  0

• Failed Installation

  #2070 opened 24 days ago
  1

• full ticket content doesn't show in Firefox

  #2069 opened a month ago
  0

• How customer can login

  #2064 opened 24 days ago
  1

• Unable to add customer to a ticket

  #2061 opened 24 days ago
  2

• Restrict users from creating new tickets unless they provide CSAT feedback for previous tickets.

  #2057 opened a month ago
  0

• Agents should not resolve tickets directly. We have restricted the Close option for the Agent .

  #2055 opened 24 days ago
  1

• Tickets should not be closed without a resolution comment; make the resolution command as mandatory

  #2054 opened 24 days ago
  1

• If a user does not close the ticket after the issue is resolved, it should be auto-closed after a defined time period.

  #2053 opened a month ago
  0

• Configure "Specific channel" commands to enable ticket updates and integrate them seamlessly with the ticketing system

  #2052 opened a month ago
  0

• A second-level escalation should occur if the engineer does not respond to a ticket within the specified time.

  #2051 opened a month ago
  0

• If a ticket is reopened multiple times, a second-level escalation should be triggered.

  #2050 opened a month ago
  1

• Support for Customized Mail Usage in Helpdesk

  #2048 opened a month ago
  0

• Multiple Email Account issue

  #2046 opened a month ago
  0