Predicting customer churn for a telecommunications company
An telecommunications company is interested in the retention of our customers. This is a sample dataset from a telecommunications company. The dataset has the following details:
- Customer who left in the last month: Churn
- Services customers signed up for: Phone, Multiple Lines, Internet, Online Security, Online Backup, Device Protection, Tech Support, Streaming TV/Movies
- Customer account info: Tenure, Contract Duration, Payment Method, Paperless Billing, Monthly Charges, Total Charges
- Customer demographic: Gender, Senior, Partners, Dependents Using this data find out which factors are best for predicting whether a customer will leave within a month.