ecom-chatbot

This eCommerce chatbot offers essential services, such as order status inquiries, return policy details, and user contact collection for human follow-up. Built with Flask and integrated with OpenAI's GPT-4, it ensures efficient customer support.

Prerequisites

Docker

Setup

Clone the repository:

git clone https://github.com/yourusername/ecom-chatbot
cd ecom-chatbot

Add your OpenAI API key:

Update the docker-compose.yml file with your OpenAI API key:
```
OPENAI_API_KEY: your_openai_api_key_here
```

How to Run

Build and run the Docker container:

In the root directory of the project, run the following command to build and start the Docker container:

docker-compose up --build

This command will build the Docker image and start the Flask application inside a Docker container.

Access the application:

Once the container is running, you can access the application in your web browser at http://localhost:5000.

Usage

Order Status: The chatbot can provide the status of an order. Simply ask for the status and provide the order ID when prompted.
Request Live Agent: To speak with a human agent, provide your contact information including full name, email, and phone number.
Return Policies: The chatbot can provide information on return policies, including conditions for returning items, non-returnable items, and the refund process.

Files Description

app.py: The main Flask application file.
templates/index.html: The HTML template for the chatbot UI
order_status.csv: A CSV file containing order statuses.
contact_info.csv: A CSV file for storing contact information.