DotnetDesk

Demonstration web app showing the capabilities of ASP.NET Core 2 MVC, EF (Entity Framework), Web API, Bootstrap, jQuery, datatables, adminlte template and many more. Web app created as helpdesk or ticket support portal.

Technology

ASP.NET Core 2 MVC
EF (Entity Framework) Core Code First
jQuery
Ajax
ASP.NET Core 2 Web API
Adminlte template
datatables.net
Dependency Injection
Email Handling (SendGrid and SMTP)
Custom 404/500 error handling
file upload (using blueimp jquery file upload)

Business Process

Ticket
Comment
Attachment
Task
Feed
Knowledge Base
Customer
Contact
Product
Agent
Engineer

Planned Features

organization
- ticket
  - comments
    - attachments
  - tasks
    - attachments
  - attachments
- feeds
  - comments
  - attachments
- knowledge base
  - attachments
  - comments
- customers
  - attachments
  - contacts
    - attachments
- products
- support agents
- support engineers

config

task priority [high, highest, low, lowest, normal]
task status [not started, deferred, in progress, completed]
task category [call, meeting, demo, visit]
ticket status [open, on hold, escalated, closed]
ticket priority [high, medium, low]
ticket channel [phone, twitter, email, facebook, web, chat, forum]
product category [monitor, phone, desktop, laptop, printer, other hardware, windows, word, excel, powerpoint, other software]

Screenshots

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