This is omg services for 'Freshdesk'. An online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster.
microserive.guide exec -e API_KEY=<KEY> -e DOMAIN=<DOMAIN> microservice/freshdesk createTicket \
description:'Test ticket' \
subject:'Mock Ticket' \
email:'mock@email.com'
{
"ccEmails": [],
"fwd_emails": [],
"reply_cc_emails": [],
"ticket_cc_emails": [],
"fr_escalated": false,
"spam": false,
"email_config_id": null,
"group_id": null,
"priority": 1,
"requester_id": 48008271709,
"responder_id": null,
"source": 2,
"company_id": null,
"status": 2,
"subject": "Mock Ticket",
"to_emails": null,
"product_id": null,
"id": 41,
"type": null,
"due_by": "2019-08-15T07:37:13Z",
"fr_due_by": "2019-08-13T07:37:13Z",
"is_escalated": false,
"description": "<div>Test ticket</div>",
"description_text": "Test ticket",
"custom_fields": {},
"created_at": "2019-08-12T07:37:13Z",
"updated_at": "2019-08-12T07:37:13Z",
"tags": [],
"attachments": []
}
Direct usage in Storyscript:
>>> freshdesk createTicket description:'<DESCRIPTION>' subject:'<SUBJECT>' email:'<EMAIL>' priority:'<PRIORITY>' status:'<STATUS>' ccEmails='<CC_EMAILS>'
{
"ccEmails": [],
"fwd_emails": [],
"reply_cc_emails": [],
"ticket_cc_emails": [],
"fr_escalated": false,
"spam": false,
"email_config_id": null,
"group_id": null,
"priority": 1,
"requester_id": 48008271709,
"responder_id": null,
"source": 2,
"company_id": null,
"status": 2,
"subject": "Mock Ticket",
"to_emails": null,
"product_id": null,
"id": 41,
"type": null,
"due_by": "2019-08-15T07:37:13Z",
"fr_due_by": "2019-08-13T07:37:13Z",
"is_escalated": false,
"description": "<div>Test ticket</div>",
"description_text": "Test ticket",
"custom_fields": {},
"created_at": "2019-08-12T07:37:13Z",
"updated_at": "2019-08-12T07:37:13Z",
"tags": [],
"attachments": []
}
>>> freshdesk getTicket id:<ID>
{
"ccEmails": [],
"fwd_emails": [],
"reply_cc_emails": [],
"ticket_cc_emails": [],
"fr_escalated": false,
"spam": false,
"email_config_id": null,
"group_id": null,
"priority": 1,
"requester_id": 48008271709,
"responder_id": null,
"source": 2,
"company_id": null,
"status": 2,
"subject": "Mock Ticket",
"association_type": null,
"to_emails": null,
"product_id": null,
"id": 41,
"type": null,
"due_by": "2019-08-15T07:37:13Z",
"fr_due_by": "2019-08-13T07:37:13Z",
"is_escalated": false,
"description": "<div>Test ticket</div>",
"description_text": "Test ticket",
"custom_fields": {},
"created_at": "2019-08-12T07:37:13Z",
"updated_at": "2019-08-12T07:37:13Z",
"tags": [],
"attachments": [],
"source_additional_info": null
}
>>> freshdesk deleteTicket id:<ID>
{
"success": true,
"message": "Ticket deleted successfully."
}
>>> freshdesk listTicket
["LIST_OF_TICKETS"]
>>> freshdesk createContact name:'<NAME>' email:'<EMAIL>' mobile:'<MOBILE>' phone:'<PHONE>' twitterId:'<TWITTER_ID>' uniqueExternalId:'<UNIQUE_EXTERNAL_ID>'
{
"active": false,
"address": null,
"company_id": null,
"view_all_tickets": null,
"deleted": false,
"description": null,
"email": "mock@email.com",
"id": 48008659871,
"job_title": null,
"language": "en",
"mobile": null,
"name": "Mock name",
"phone": null,
"time_zone": "Chennai",
"twitter_id": null,
"custom_fields": {},
"tags": [],
"other_emails": [],
"facebook_id": null,
"created_at": "2019-08-12T07:41:09Z",
"updated_at": "2019-08-12T07:41:09Z",
"other_companies": [],
"unique_external_id": null,
"avatar": null
}
>>> freshdesk getContact id:<ID>
{
"active": false,
"address": null,
"company_id": null,
"view_all_tickets": null,
"description": null,
"email": "mock@email.com",
"id": 48008659871,
"job_title": null,
"language": "en",
"mobile": null,
"name": "Mock name",
"phone": null,
"time_zone": "Chennai",
"twitter_id": null,
"custom_fields": {},
"tags": [],
"other_emails": [],
"facebook_id": null,
"created_at": "2019-08-12T07:41:09Z",
"updated_at": "2019-08-12T07:41:09Z",
"other_companies": [],
"unique_external_id": null,
"avatar": null
}
>>> freshdesk deleteContact id:<ID>
{
"success": true,
"message": "Contact deleted successfully."
}
>>> freshdesk listContact
["LIST_OF_CONTACTS"]
Curious to learn more?
✨🍰✨
Usage with OMG CLI
$ omg run getTicket -a id=<ID> -e API_KEY=<API_KEY> -e DOMAIN=<DOMAIN>
$ omg run createTicket -a description=<DESCRIPTION> -a subject=<SUBJECT> -a email=<EMAIL> -a priority=<PRIORITY> -a status=<STATUS> -a ccEmails=<CC_EMAILS> -e API_KEY=<API_KEY> -e DOMAIN=<DOMAIN>
$ omg run deleteTicket -a id=<ID> -e API_KEY=<API_KEY> -e DOMAIN=<DOMAIN>
$ omg run listTicket -e API_KEY=<API_KEY> -e DOMAIN=<DOMAIN>
$ omg run getContact -a id=<ID> -e API_KEY=<API_KEY> -e DOMAIN=<DOMAIN>
$ omg run createContact -a name=<NAME> -a email=<EMAIL> -a mobile=<MOBILE> -a phone=<PHONE> -a twitterId=<TWITTER_ID> -a uniqueExternalId=<UNIQUE_EXTERNAL_ID> -e API_KEY=<API_KEY> -e DOMAIN=<DOMAIN>
$ omg run deleteContact -a id=<ID> -e API_KEY=<API_KEY> -e DOMAIN=<DOMAIN>
$ omg run listContact -e API_KEY=<API_KEY> -e DOMAIN=<DOMAIN>
Note: The OMG CLI requires Docker to be installed.