Pinned Repositories
FAQ
An FAQ module to manage FAQs and also used as knowledge base.
otrs
The OTRS framework.
OTRSMasterSlave
With the master/slave ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the master ticket must be closed. All other tickets will be closed automatically, and the solution text for the master ticket will be sent to all customers of slave tickets.
hypericum's Repositories
hypericum/FAQ
An FAQ module to manage FAQs and also used as knowledge base.
hypericum/otrs
The OTRS framework.
hypericum/OTRSMasterSlave
With the master/slave ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the master ticket must be closed. All other tickets will be closed automatically, and the solution text for the master ticket will be sent to all customers of slave tickets.