Installation stuck at 80%

Question

Installation stuck at 80%

Closed this issue 6 years ago · 22 comments

thuanvan commented 7 years ago

Please advice

Answer 1 · 2017-08-12T14:24:31.000Z

Can you please confirm the app version you are using? You can find the menu on the top left corner of the screen.

Please let us know.
Thanks

Answer 2 · 2017-08-13T17:14:19.000Z

I’m using v1.2.2 on windows 10 pro Get Outlook for iOS<https://aka.ms/o0ukef>

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________________________________ From: Sachet Hegde <notifications@github.com> Sent: Saturday, August 12, 2017 4:24:32 PM To: ibm-uglab/IGC-trial Cc: thuanvan; Author Subject: Re: [ibm-uglab/IGC-trial] Installation stuck at 80% (#6) Can you please confirm the app version you are using? You can find the menu on the top left corner of the screen. [screen shot 2017-08-12 at 7 20 39 am]<https://user-images.githubusercontent.com/14968294/29241452-2ad6b372-7f2f-11e7-87c7-4957f6c52674.png> [screen shot 2017-08-12 at 7 20 56 am]<https://user-images.githubusercontent.com/14968294/29241454-2f4f3ece-7f2f-11e7-9eb5-7b26baf27c3c.png> Please let us know. Thanks — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub<#6 (comment)>, or mute the thread<https://github.com/notifications/unsubscribe-auth/AKzZAr726kDZBUYpjP9mlX1fSeK0PbLUks5sXbWggaJpZM4O1XQ_>.

Answer 3 · 2017-08-15T03:51:03.000Z

@thuanvan
Not sure if you are using the latest version of the windows app. Until 08/13, the latest version was 1.2.3

Today we have released the newer version 1.2.4 for windows, which is supported on both win10 and win7.

Please download and use the latest version of the app (1.2.4).

Thanks,

Answer 4 · 2017-08-17T17:29:03.000Z

@thuanvan Did you get a chance to try our newer version of the app 1.2.4? Please let us know if you still have issues with the installation.

Thanks,
Sachet

Answer 5 · 2017-08-29T22:45:05.000Z

trying with app 1.2.4 but stuck at 'pulling ibm docker image...'

Answer 6 · 2017-08-29T22:56:53.000Z

@thuanvan
Can you please send me the log file to the email id: sachet.hegde@ibm.com
Log file location: %USERPROFILE%\AppData\Roaming\IGC\log.log

Answer 7 · 2017-08-30T18:29:59.000Z

email sent

Answer 8 · 2017-08-30T19:20:50.000Z

@thuanvan Thank you, I have received your email and just had a quick look.

Looks like you already have the Docker software installed before using our IGC app. Having said that; If you install "Docker for Windows", that software installs a thin VM that allows you to run Linux containers, on Windows. https://docs.docker.com/docker-for-windows/install. Docker for Windows also has a beta feature that allows you to switch between "Linux" containers and "Native Windows" containers if your host supports native Windows containers

Default settings when the docker is installed on windows:
(you can find this menu when you click on the docker icon located on the right bottom of the windows desktop)

Please make sure you have the above settings right. Also, if you are running the older version of the docker software make sure you update it.

This is a great observation. We do not have an error page or instructions when the user encounters this problem. We will cover this in the next release.

For now, you can make your docker switch back to Linux containers by clicking on "Switch to Linux containers" and run the IGC app again. (Docker may ask you to restart the system for this process)

Answer 9 · 2017-08-31T22:28:40.000Z

shall i use linux or windows container. swithing to linux crash docker engine.

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On Wed, Aug 30, 2017 at 9:20 PM, Sachet Hegde ***@***.***> wrote: @thuanvan <https://github.com/thuanvan> Thank you, I have received your email and just had a quick look. Looks like you already have the Docker software installed before using our IGC app. Having said that; If you install "Docker for Windows", that software installs a thin VM that allows you to run Linux containers, on Windows. https://docs.docker.com/docker-for-windows/install. Docker for Windows also has a beta feature that allows you to switch between "Linux" containers and "Native Windows" containers if your host supports native Windows containers Default settings when the docker is installed on windows: (you can find this menu when you click on the docker icon located on the right bottom of the windows desktop) [image: capture] <https://user-images.githubusercontent.com/14968294/29890134-66469954-8d7b-11e7-9d0d-41f8861edfc7.PNG> Please make sure you have the above settings right. Also, if you are running the older version of the docker software make sure you update it. This is a great observation. We do not have an error page or instructions when the user encounters this problem. We will cover this in the next release. For now, you can make your docker switch back to Linux containers by clicking on "Switch to Linux containers" and run the IGC app again. (Docker may ask you to restart the system for this process) — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#6 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AKzZAu97tfCW8kdXyuZ4RnzU-PXyfPPbks5sdbYSgaJpZM4O1XQ_> .

-- Thuan Van Nguyen Mob. +47 93042598

Answer 10 · 2017-08-31T22:47:29.000Z

IGC can run only on "Linux container". You need to switch to Linux container in order to run the IGC app.
Linux container mode is the default settings when you install Docker on your windows.

Answer 11 · 2017-09-01T06:31:17.000Z

Does work either...same messages in log Get Outlook for iOS<https://aka.ms/o0ukef>

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________________________________ From: Sachet Hegde <notifications@github.com> Sent: Friday, September 1, 2017 12:47:29 AM To: ibm-uglab/IGC-trial Cc: thuanvan; Mention Subject: Re: [ibm-uglab/IGC-trial] Installation stuck at 80% (#6) IGC can run only on "Linux container". You need to switch to Linux container in order to run the IGC app. Linux container mode is the default settings when you install IGC on your windows. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub<#6 (comment)>, or mute the thread<https://github.com/notifications/unsubscribe-auth/AKzZAlUp3OMC95fKkqRJ4xag3uHNecemks5sdzgBgaJpZM4O1XQ_>.

Answer 12 · 2017-09-01T17:50:44.000Z

Sorry for that. We will work on this issue and get back to you.

Thanks.

Answer 13 · 2017-09-07T21:11:22.000Z

any new version yet?

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On Fri, Sep 1, 2017 at 7:50 PM, Sachet Hegde ***@***.***> wrote: Sorry for that. We will work on this issue and get back to you. Thanks. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#6 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AKzZAte45RPqtGGbskIm_ZdL8ujLX4Toks5seEP0gaJpZM4O1XQ_> .

-- Thuan Van Nguyen Mob. +47 93042598

Answer 14 · 2017-09-08T22:22:29.000Z

@thuanvan We'll update you when we have the newer version.
Is it possible to un-install the docker and install it again? If you do not have any other containers running.
Let me know if this works.

Answer 15 · 2017-09-13T22:31:16.000Z

Can I run IGC trial on docker-toolbox and how?

Answer 16 · 2017-09-13T22:34:52.000Z

@thuanvan You can run IGC Trial on docker-toolbox if you are using Windows-7 or windows-10 home
It is not possible to use docker-toolbox for IGC on latest osx and other operating systems that can support docker native app.

Answer 17 · 2017-09-13T23:15:54.000Z

@thuanvan If you want to run IGC Trial app on any of the docker-toolbox supported machines (Windows-7 or windows-10 home editions), You will be taken to a page where you can download "docker-toolbox".
Once you have "docker-toolbox" installed and other pre-requisite like enabling VT-X in BIOS is done, app will proceed with the installation.

Answer 18 · 2017-09-14T05:27:47.000Z

Installation stopped at the requirement page Get Outlook for iOS<https://aka.ms/o0ukef>

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________________________________ From: Sachet Hegde <notifications@github.com> Sent: Thursday, September 14, 2017 1:15:54 AM To: ibm-uglab/IGC-trial Cc: thuanvan; Mention Subject: Re: [ibm-uglab/IGC-trial] Installation stuck at 80% (#6) @thuanvan<https://github.com/thuanvan> If you want to run IGC Trial app on any of the docker-toolbox supported machines (Windows-7 or windows-10 home editions), You will be taken to a page where you can download "docker-toolbox". Once you have "docker-toolbox" installed and other pre-requisite like enabling VT-X in BIOS is done, app will proceed with the installation. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub<#6 (comment)>, or mute the thread<https://github.com/notifications/unsubscribe-auth/AKzZAuDd1iofHwhYRxGA6waQZ9qhQRksks5siGIqgaJpZM4O1XQ_>.

Answer 19 · 2017-09-14T05:29:15.000Z

Im running windows 10 though Get Outlook for iOS<https://aka.ms/o0ukef>

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________________________________ From: Sachet Hegde <notifications@github.com> Sent: Thursday, September 14, 2017 12:34:53 AM To: ibm-uglab/IGC-trial Cc: thuanvan; Mention Subject: Re: [ibm-uglab/IGC-trial] Installation stuck at 80% (#6) @thuanvan<https://github.com/thuanvan> You can run IGC Trail on docker toolbox if you are using Windows-7 or windows-10 home It is not possible to use docker toolbox for IGC on latest osx and other operating systems that can support docker native app. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub<#6 (comment)>, or mute the thread<https://github.com/notifications/unsubscribe-auth/AKzZAuk5x_5N8nEIEDLG3euniyR4BC1hks5siFiNgaJpZM4O1XQ_>.

Answer 20 · 2017-09-14T05:32:02.000Z

Is it asking you to download Docker.exe software(if the OS is windows 10 enterprise, pro or school edition)? That is the requirement.

Answer 21 · 2017-09-14T06:53:20.000Z

It’s a pro. Im using virtualbox and dont want to deploy hyperv Get Outlook for iOS<https://aka.ms/o0ukef>

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________________________________ From: Sachet Hegde <notifications@github.com> Sent: Thursday, September 14, 2017 7:32:03 AM To: ibm-uglab/IGC-trial Cc: thuanvan; Mention Subject: Re: [ibm-uglab/IGC-trial] Installation stuck at 80% (#6) Is it asking you to download Docker.exe software(if the OS is windows 10 enterprise, pro or school edition)? That is the requirement. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub<#6 (comment)>, or mute the thread<https://github.com/notifications/unsubscribe-auth/AKzZArMLCHgB1wCCY4SAf9hfFyQz_P8Cks5siLpTgaJpZM4O1XQ_>.

Answer 22 · 2017-09-14T07:14:45.000Z

Is this windows 10 pro?
As I have mentioned, You cannot use docker-toolbox to run IGC on windows-10 pro. We support only docker native on these flavours of windows-10.
You can use docker-toolbox on Windows-7 and its flavors and windows-10 home.
Docker native needs hyper-v to be enabled(Docker native installation takes care of enabling hyper-v upon restart), Docker-toolbox needs VT-X to be enabled (VT-X needs to be enabled manually in the BIOS). Enabling hyper-v/VT-X is a must to make the docker working.