What do Ikea, a crypto-wallet and a your Tax declaration have in common ?
They are complicated, need a strict set of instructions are prone to user’s misunderstanding.
Until today, to solve this, Humanity has created the dreaded ... User Manual, FAQ, customer service combo.
Meet Kevin, and his dad: Jean-Pierre. (both wave at the audience) .. They bought this great Klingollax for Kevin’s new flat. (Slide : rotating video of the wardrobe) Now, after 6 hours of work^^^^ they are exhausted, have lost a screw and have 3 metal angles left over.
Meet Tutor[it]: A platform where procedures are turned into conversations. Voice controlled, because your hands are busy...
Now with tutor — Kevin and JP, while they are holding the pieces of the Klingollax together, can use voice command to get through their tutorial.
(Slide with video insert of the proto site) « What’s the next step », « repeat ».
Tutor will indicate the next set of instructions and guide them step by step through the User Manual.
And don’t loose a screw.
- For a developper who wants to provide a good user experience to his somewhat complicated app.
- For a freelancer who wants to key in hand customer service for their product.
- For online education
- For companies who want a new way to provide engaging customer service.
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customer-friendly
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voice-controlled / smart glasses. And one day… interactive holograms!
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cost reduction : no more call centers
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user-friendly : upload your instructions as a video tutorial or a PDF file and you are done. (via speech-to-text recognition and OCR)
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accurate : post-processing interface to finetune the instructions
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evolutive: Machine learning gather user feedback to help you improve your manuals.
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improve your customers experience from end to end
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complete feedback for the business, have information about the usability
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** API system adaptable for your app.**
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gets to know you
Fréquence d’utilisation: for any technical request. Potentiel: how large? As it can apply to any procedure of your usage of your smartphone it could become anyone’s personal assistant.