An analysis of all the complaints GS had received from CFBP
The live application can be found at https://balamurugan.pythonanywhere.com/
All charts derive the data from CFBP API except for Complaints emotion chart
Chart 1: Top Issues as time series aggregated by month
Chart 2: Top 15 sub issues
Chart 3: Issue split compared against the industry
Chart 4: Complaints Emotion split(%) benchmarked against the industry. Sentiment analysis is done using Hugging Face.