This bot demo consists of a simple NLP agent and a basic web interface that together. It provide the demostration for handing text-based conversations from chatbot to a human operator.
This bot allows you to have a small Q&A talk on Web Platform. If you ask about chatbot introduction, the bot returns with the the features of the chatbot .
- Agent will escalate to a human operator on-demand
- Agent will escalate to a human operator after repeated failure to match an intent
- Server routes conversation between agent and human operator depending on context
- Server supports multiple concurrent conversations between customer, agent and operator
- Customer web client supports real-time chat with agent or operator
- Operator web client supports real-time observation and participation in multiple customer conversations
- Operator web client demonstrates alerting of operator in case of customer escalation
