IONOS Cloud FAQ Frequently Asked Questions General Inquiries How do I make sure my Data Center is properly set up? Do you guarantee that my data will only remain in Germany? I need a specific certification. How can I find out if IONOS Cloud offers it? Who do I contact if I want to transfer my account to another company? Who should I contact if I need an AVV or NDA? Account Settings Payment Options How do I recover my password? Which payment methods are available? How do I update my email address? Why do I have to register with a credit card? Do I need a verification code? How do I update my payment details? How do I delete my account? Is it possible to pay by invoice / in advance? Costs & Billing Trial Conditions Where can I download my invoices? Why should I create a test account? Can I limit my costs? What happens after I create a test account? Can I calculate my costs in advance? Can I observe my trial resource usage? How is traffic measured and billed? What resources are available during trial? Do you offer discounts on contracts? What happens when the trial period ends? Data Center Designer Compute Engine How do I connect to a server via DCD? What are Cloud Servers? How do I manage user permissions? How do I change the data center location? How are user roles assigned? Where is my data center located? How is provisioning conducted? I can't access my VM via Remote Console.
