QuickDesk

The help desk software for small companies which are into customer support.

Project is Developed in ASP.NET MVC with SQL Server Database

Live Application URL

https://quickdesksupport.azurewebsites.net/

Credentails

Features

Login
Create User
Create Ticket
Dashboard with Status Counts
View All Tickets
Ticket History
Knowledgebase
Delete & Restore Ticket
Replying on Ticket
Reports
Escalation
Notification
Masters
View All Roles
Managing Menu Category,Menu,SubMenu
Adding and Managing Users (Users, Agent, Agentadmin, Hod, Admin)
Setting up SMTP
General settings
Adding Holiday and Managing it
Configuring Business Hours
Assign Category and Business Hours to AgentAdmin & HOD
Configuring SLA policies
Setting Default Ticket Count for Agents and Auto Closing Ticket Hours
Managing Cache
Auto process of ticket Allocation , Notification ,Overdue,Escalation,Closing

Roles

User Role

Agent Role

About Platform Used

Entire Application using Microsoft visual studio 2015 with SQL Server 2019. Frame worked used is ASP.NET MVC 5 and language is C# and Dapper, Entity Framework as ORM and Repository Pattern. Microsoft visual studio 2015 with Update 3.

Link to download VisualStudio

https://www.visualstudio.com/vs/older-downloads/

Link to download Microsoft SQL Server 2019

https://www.microsoft.com/en-us/sql-server/sql-server-downloads

External packages which are used in this Project

AutoMapper
CaptchaMvc
ELMAH
EPPlus
Unity
Unity.Mvc
EntityFramework
Bootstrap

Design Templates

https://colorlib.com/polygon/gentelella/

Encryption Library

SHA512
AES

Project Documents with Screen

Project Description Document

jawand/QuickDesk