A Ruby API client that interfaces with freshdesk.com web service. This client supports regular CRUD operation
API docs are here http://freshdesk.com/api/
As of now, it supports the following:
- tickets
- users
- forums
- solutions
- companies
client = Freshdesk.new("http://companyname.freshdesk.com/", "user@domain.com", "password")
# note trailing slash in domain is required
response = client.get_users
client.get_users 123
client.post_users(:name => "test", :email => "test@143124test.com", :customer => "name")
client.put_users(:id =>123, :name => "test", :email => "test@143124test.com", :customer => "name")
client.delete_tickets 123
# example of working with users
users = REXML::Document.new(client.get_users)
users.elements.each("users/user") { |u|
puts u.elements['email'].text
puts u.elements['id'].text
}
client.get_tickets(id - optional)
client.get_users(id - optional)
client.get_forums(id - optional)
client.get_solutions(id - optional)
client.get_companies(id - optional)
client.post_users(key1 => value, key2 => value2, ...)
# example posts a ticket
client.post_tickets(:email => "user@domain.com", :description => "test ticket from rails app", :name => "Customer Name", :source => 2, :priority => 2, :name => "Joshua Siler")
# etc.
client.delete_users(id - required)
# etc.
@dvliman