In 2012, we wrote a post for the Code As Craft blog about how we approach learning from accidents and mistakes at Etsy. We wrote about the perspectives and concepts behind what is known (in the world of Systems Safety and Human Factors) as the New View on “human error.” We also wrote about what it means for an organization to take a different approach, philosophically, to learn from accidents, and that Etsy was such an organization.
This Debriefing Facilitation Guide is an attempt to complement this blog post with a more practical guide about how we approach learning from incidents in practice.
You can read more about the backstory here and guide is available in markdown or PDF.