A customer service bot for a flower shop
Created an instance of Watson assistant, learnt more about intents, entities and dialog; explored language variation by created a dialog in chinese language.
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Created intents manually, used some predefined intents and also imported intents and tested.
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Tested various entities by importing and used some pre defined entities to make the bot capture specific values within user utterance.
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Worked on dialog to allow the bot issue response to used based on intent and entity.
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Explored various plugins: Setup Chatbot, Customize Plugin, and Advanced Features.
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Finally deployed a basic but useful bot to a wordpress site for assistance in a flower shop.
- Added context variables and slots to the bot in order to make it more intellegent and retain the information of the user throughout the conversation.
- Explored The passthrough node technique which can come in handy in complex chatbots and examined How context variables work.
- Made the bot more user friendly by including conditions like
- Configuried Slot’s Found and Not Found, Enabled Digressions and Familiarized with the Analytics tab.
You can try the bot at https://jtiwary.intelaedu.com/