Software engineer with a background in customer service and technical support
I haven’t followed a traditional trajectory to software engineering, but I have a lifelong love of computers and a professional background that emphasizes technological proficiency and interpersonal skills. I excel when it comes to collaboration, professionalism, and integrity. I'm looking forward to finding employment somewhere I can build upon my existing skills and knowledge and continue to grow as a software engineer.
- HTML & CSS
- Javascript
- React
- Ruby on Rails
- Full Stack Development
- Excellent Verbal and Written Communication
- Empathy
- Flexibility & Adaptability
- Reliability
- Mentored new hires during their first 6 months as a Help Desk Analyst
- Created and implemented individual training plans for new analysts which included general troubleshooting and client systems and operations
- Tracked progress of new-hires via Tableau and generated weekly reports on individuals' progress
- Assisted users with hardware and software troubleshooting as well as IT service requests
- Engaged in-house IT and escalated issues as necessary
- Meticulously documented each phone call using several different ticketing systems
- Operated multi-line phone system
- Greeted guests
- Coordinated office and kitchen inventory
- Distributed mail and packages
- Performed document processing and clerical work when needed
- Maintained office supplies and equipment
- Typed, formatted, and edited routine memos and other reports
- Compiled employee hours for payroll
- Created Work Approvals for jobs completed and sent them out for client signature
- Answered phones using a multi-line phone system
- Frequent use of photocopier, scanner, fax machine, and other office equipment
- Assisted project managers with tracking job costs
- Ensured all sub-contractor work was properly billed out
- Staged and delivered merchandise
- Assisted with receiving shipments
- Answered phones in a high call-volume environment
- Assisted customers with general account inquiries and service requests
- Recommended solutions and provided empathy for customers with complex issues
- Provided troubleshooting for online banking
**Coming Soon!
Software Engineering Certificate
Flatiron School - (Feb 2022 - Jun 2022)
12 credits towards an AS in Computer and Information Science
Columbus State Community College - Columbus OH, USA (2017)
35 credits towards a BA in Philosophy
Otterbein University - Westerville OH, USA (2008 - 2010)