Tiquito Project Charter

Revision History

Name	Date of Change	Description of Change
Zachary Collins	23 May, 2017	Expand scope
Zachary Collins	01 June, 2017	Redo milestones, add title, add deliverables
Zachary Collins, Zachary Sang	19 June, 2017	Add revision history to document, add quantified benefits

Background

A hackathon is a programming competition that encourages people to learn new things and to build something creative and novel. Because of the explorative nature of hackathons, it is common for participants to have questions and issues throughout the event. While mentors are usually present, it is a challenge to connect teams having issues with mentors with the relevant knowledge. Tiquito is the solution to this. Tiquito is a customer service ticket tracking system designed for hackathons that will allow participants to publish a description of their issue with tags indicating the relevant topics. Mentors will then be able to view issues, assign themselves, and ultimately resolve the issues.

Scope

This project will:

Consist of:
- A website
- Electron application for use on macOS 10.9 and above, Windows 7 and above, and Linux distributions Ubuntu 12.04 and above, Fedora 21 and above, and Debian 8 and above
- Android 6.0 mobile application
Allow hackathon participants to create a help ticket on the website
Allow assignment of a mentor to a ticket using the desktop and mobile apps
Allow mentors to resolve tickets using the desktop and mobile apps
Allow for participants or mentors to add comments to tickets
Allow participants to resolve only their own tickets
Allow for custom theming by deploying party on the website
Maintain and continue to display resolved tickets for later reference
Prevent participants from closing others' tickets

This project will not:

Automatically assign tickets
Have a login based authentication system
Encrypt the ticket data
Prevent outside people with access to the website from creating tickets
Handle any portion of hackathon registration and check-in
Provide suggestions for ticket solutions
Allow for lookup of hackathon participants
Prevent hackathon mentors from abusing the powers of the desktop and Android applications
Require a password for organizer and mentor actions on the desktop and Android applications
Prevent duplicate ticket submissions
Allow participants to delete their own tickets

Deliverables

Server for all applications hosted on Amazon Web Services
Website with domain tiquito.com hosted with the server
Source code and installation instructions for Android app
Source code and installation instructions for Electron app

Objectives

Tiquito will solve a consistent problem at hackathons, connecting mentors with hackers who need help. Utilizing a familiar IT ticket system, participants will be able to request help from knowledged industry mentors without going to find one, something that has been difficult in the past at hackathons.

Team

Name	Role
Ken Baker	CEO
Chuck Zimmer	CTO
Kurt Lewis	Project Manager, Android Developer, Deployment Engineer
Laura Tebben	Backend Web Developer, Android Developer
Zachary Collins	Desktop Application Developer
James Hillman	Frontend UI/UX Developer
Zachary Sang	Web Developer

Participants

Stakeholder	Description
Hackathon Participants	Create issues
Hackathon Mentors	Network with students and resolve tickets
Hackathon Sponsors	Fund the hackathon
Hackathon Organizers	Admin privileges to add, modify, resolve tickets as needed

Communication

Developers on this project will communicate using a private channel in slack, hosted at acmcincy.slack.com. We will host our project at github.com. Project management will occur using projects and issues on the repo at github.com. We will track hours on a shared google drive spreadsheet.

Risks

Team member does not do their work
Dependency is updated and is no longer compatible/accessible
Participants don’t want to use our software
Mentors forget to close tickets

Benefits

Expedites and simplifies ticket management for future hackathons
Reduces time from as much as 1 hour to less than 20 minutes for finding a suitable mentor for an issue
Increases the interest of beginner programmers by helping them find solutions to difficult problems
Reduces average number of idle mentors from 10 to less than 5
Provides an easy way for mentors to connect with participants
Doubles number of issues submitted (from roughly 30 to 60) to issue platform in use, reducing unsubmitted issues
Reduces overall time taken from a problem arising to finding a solution

Project Milestones

23 June, 2017 - Solution architecture complete
30 June, 2017 - Server initialized
07 July, 2017 - Backend complete
14 July, 2017 - Website frontend complete
14 July, 2017 - Android app complete
14 July, 2017 - Electron app complete
21 July, 2017 - Solution thoroughly tested and debugged

Project Budget

Developers are paid $20/hr (good co-op pay)

2 hours a week on a group meeting for all five developers
6 hours per week on development for all five developers
2 hours per week on project management for Kurt Lewis

Total: 42 hours a week of billable time for $840

11 weeks of project for a total of 462 hours for $9,240

Domain name: $15
Hosting for duration of development: $20

Grand Total: $9,275

Constraints

Student scheduling conflicts
Experience in needed technology, ex. Electron, Android Development
Time constraint: 11 weeks to complete

Assumptions

Only hackathon participants and organizers will create tickets
The hackathon staff and participants will only have access to their respective clients
Hackathon organizers will have full access to all functionality
Participants and mentors will be willing to work with the system
Mentors will not create tickets for others to handle
Mentors and organizers will not close tickets before they have been handled by a mentor
Mentors and organizers will not reassign tickets to other mentors who have not agreed to handle the ticket

kurtlewis/tiquito