PagerBot

Pagerbot is a bot that makes managing PagerDuty on-call schedules easier. It currently supports IRC and Slack, and can be easily deployed to Heroku.

Pagerbot uses Chronic for natural language date and time parsing.

Sample

Usage

The easiest way to get started is to use the Heroku button above to launch an admin interface for pagerbot, where you need to fill out a few API keys and choose commands (plugins) that pagerbot knows about and responds to.

Going through the admin page shouldn't take much longer than 8 minutes. The admin page also contains detailed information on how to make the bot join your channel.

To start up the admin interface again, rescale the dynos to have a single web worker and remove the DEPLOYED config variable in heroku dashboard.

Plugins

Currently pagerbot supports the following commands (prefix all of them with bot name and a colon, e.g. pagerbot:):

Plugin	Example	Notes
-	`help`	Short list of all commands pagerbot knows.
-	`manual`	Show in-depth explanation about each command.
-	`who is on primary now?`	Find out who is on a specific schedule at time.
-	`when am I on product?`	Find out who is on a specific schedule at time.
Schedule override	`put me on triage for 30 minutes`	Overrides the current schedule for a duration.
Schedule override	`put carl on primary from 3 AM until 4 AM August 24th`
Call	`call sys because admin server is acting funky`	Send email to <teamname><email-suffix>, where email-suffix is set in admin.
Call person	`get andrew because we need to credential people`	Triggers an pagerduty issue for person.
Switch shift	`put amy on triage during carl's shift on August 11th`	Take over a single shift on a specific day.
Reload	`reload`	Load user and schedule changes from pagerduty.
Add Alias	`alias karl@mycompany.com as karl`	Add a new alias for person or schedule.

Local development

You will need ruby with bundle, as well as a running instance of mongodb running on port 27017.

Fork and clone this repository and open it in a console.

# running tests
rake test

# running the admin interface
bundle exec ruby lib/pagerbot.rb admin

# run irc bot locally (after setting up bot in admin)
bundle exec ruby lib/pagerbot.rb admin irc

To deploy it to heroku, git clone, create a heroku app and push to launch it.

heroku create
heroku addons:add mongolab:sandbox
git push heroku master

For developing new capabilities, PagerDuty has two different APIs:

The Integration API is a high-availability endpoint for triggering and updating incidents.
The REST API provides CRUD for most PagerDuty account objects, such as users, schedules, escalation policies, etc

FAQ

Heroku is asking for my credit card! Do I need to pay for this?

No, running your own pagerbot is free! This is a requirement of the free MongoDB add-on. See the verification policy of Heroku.

How can I secure the admin interface?

Set the enviroment variable called PROTECT_ADMIN to be your desired password. Instructions for changing an enviroment variable are listed in the next FAQ.

When using the admin interface, enter the same password, the username can be arbitrary.

How can I relaunch the admin interface?

Via web:

Log into heroku and navigate to your application.
If it's a slackbot: go to settings and remove DEPLOYED config variable.
If it's an irc bot: rescale your application to have 1 web worker and 0 irc workers.

Via command line:

If it's a slackbot: heroku config:set DEPLOYED=false
If it's an irc bot: heroku ps:scale web=1 irc=0

ladderlife/pagerbot