Call queueing example application
Simple example that shows how one can leverage the VAPI to build a simple call queueing application.
The idea behind it, is to:
- queue inbound calls when they dial a number
- unqueue them once the agent is ready to take those calls
For this we need:
- nexmo application id
- a private key for minting JWTs
- a nexmo number that will be the entry point of our application
Reasoning
Every time someone rings the nexmo LVN that points to this application, we direct that call to a conversation. On that conversation we play a simple holding tune using the stream action.
At the same time we capture the conversation_id and call_id of the call and submit this to an internal application queue.
When an agent is ready to take the call (currently represented as a scheduled task that polls the queue), it unqueues the call information.
It then transfers that call_id into a conversation with the agent already waiting for the caller (currently represented as a named conversation, in which we play a tts message representing the agent).