SignalWire ClueCon Deconstructed 2020 Cloud IVR

This is a simple Ruby IVR designed to showcase some LAML features.

It was presented at ClueCon 2020 by SignalWire.

Presentation

Goals

  • If in office hours, ask caller to choose Sales or Support
  • Outside of office hours, ask user to record a message
  • Sales calls one main number
  • Support calls multiple numbers at the same time

Running the demo

Run bundle install, then ruby app.rb.

I recommend something like ngrok to run a tunnel to your development machine.

Then, set up your phone number to use the URL as a voice handler and call the number.

Documentation

Legal

Copyright 2020 SignalWire