Stuck on "Ready"

Question

Stuck on "Ready"

Opened this issue 3 months ago · 15 comments

Hi. My program is in the queue and it says "Ready" but does nothing. If I right click on the program in the main menu it gives me a Download option but when I select Download it does nothing. Running MacOS Monterey on a Model Name: MacBook Pro
Model Identifier: MacBookPro11,5
Processor Name: Quad-Core Intel Core i7
CTivo - Version 3.6.3 (1229)

Thanks!
Don

Answer 1 · 2024-07-05T23:22:24.000Z

I’m assuming it doesn’t have a great big red “Paused” on the screen. 😃 (If so, type Cmd-U to get it going) To see if I can help, can you go to Help>Show Logs in Finder, then Cmd-click on the folder and “Compress” it. Then attach the resulting Zip file to this issue (not with email, as GitHub deletes attachments from emails)

Answer 2 · 2024-07-05T23:28:33.000Z

Hi Hugh. No it doesn’t have the Paused graphic. Will send the zip file in a bit. Thanks so much!DonBlame any typos on AutoCorrect and my lack of education. On Jul 5, 2024, at 4:22 PM, Hugh Mackworth ***@***.***> wrote: I’m assuming it doesn’t have a great big red “Paused” on the screen. 😃 (If so, type Cmd-U to get it going) To see if I can help, can you go to Help>Show Logs in Finder, then Cmd-click on the folder and “Compress” it. Then attach the resulting Zip file to this issue (not with email, as GitHub deletes attachments from emails) —Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you authored the thread.Message ID: ***@***.***>

Answer 3 · 2024-07-05T23:35:41.000Z

Hi Hugh. Here is the requested zip file. Thanks so much!
cTiVo.zip

Answer 4 · 2024-07-06T01:06:54.000Z

So it says two things:

The main one is that it says you have ~8GB left on your temp drive to download a 10GB show. Depending on which pipeline you choose, you’ll probably need 2x that or 20GB. So either free up space on your main drive, or go to Adv preferences to switch the temp drive to a different one.

Secondly, it says the system is blocking notifications from cTiVo (else cTiVo would have reported the problem). Go to Apple menu > System Settings, > Notifications.
Below Application Notifications on the right, click cTiVo, and turn on “Allow notifications.”

let me know how it goes!

Answer 5 · 2024-07-06T01:12:06.000Z

Thank you Hugh. I will try all of that. Surprised the show is 10gb. Usually around 2gb for an hour show and didn’t change the codec. Drive shows I have about 17gb available. Nevertheless I will take the appropriate steps and let you know. Appreciate your help. DonBlame any typos on AutoCorrect and my lack of education. On Jul 5, 2024, at 6:07 PM, Hugh Mackworth ***@***.***> wrote: So it says two things: The main one is that it says you have ~8GB left on your temp drive to download a 10GB show. Depending on which pipeline you choose, you’ll probably need 2x that or 20GB. So either free up space on your main drive, or go to Adv preferences to switch the temp drive to a different one. Secondly, it says the system is blocking notifications from cTiVo (else cTiVo would have reported the problem). Go to Apple menu > System Settings, > Notifications. Below Application Notifications on the right, click cTiVo, and turn on “Allow notifications.” let me know how it goes! —Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you authored the thread.Message ID: ***@***.***>

Answer 6 · 2024-07-06T01:21:30.000Z

ok. Unblocked notifications. Connected an external hard drive, restarted cTivo app and the download has begun. Thank you for your quick and effective assistance! On another note, do you know where I can find a Motorola MTR700 Tuning Adapter for the Tivo. Spectrum no longer supports or carries them. Scoured the internet but no luck. Just taking a shot!
Thanks Again!
Don

Answer 7 · 2024-07-06T01:35:13.000Z

So “space available” is a weird concept nowadays with purgeable storage etc.

To be clear, 10GB is the size of the original TiVo file, not the ultimate, better-compressed one. Worst case, it has to download/decrypt the file and then transform it, so up to 2x the space

Glad to hear it’s working! ( Sorry, no idea on the adapter. )

Answer 8 · 2024-07-06T02:43:27.000Z

Gotcha. Appreciate the input. DBlame any typos on AutoCorrect and my lack of education. On Jul 5, 2024, at 6:35 PM, Hugh Mackworth ***@***.***> wrote: So “space available” is a weird concept nowadays with purgeable storage etc. To be clear, 10GB is the size of the original TiVo file, not the ultimate, better-compressed one. Worst case, it has to download/decrypt the file and then transform it, so up to 2x the space Glad to hear it’s working! ( Sorry, no idea on the adapter. ) —Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you authored the thread.Message ID: ***@***.***>

Answer 9 · 2024-08-16T16:25:48.000Z

Hi Hugh. Thank you for helping me with my last issue. I am trying to download 2 programs and they both are stuck on “Ready” Last time this occurred it was due to not having enough space available on my hard drive. I used an external drive and that solved it. I have the same drive plugged in and now that issue is occurring again. I am attaching the current Log. It shows the drive unplugged on some occurrences but it is plugged back in and still have the issue. Appreciate anything you can suggest. Thanks so much, Don

Answer 10 · 2024-08-16T17:43:23.000Z

Hi, when you reply to a GitHub email, it strips attachments, so you need to go to the site ("view on Github" below) to post the log.

Answer 11 · 2024-08-16T18:14:33.000Z

Hi Hugh. Here is the Log and a screenshot.

Thanks so much!
Don

com.cTiVo.cTiVo 2024-08-16--13-45-40-541.log

Answer 12 · 2024-08-16T19:00:44.000Z

There’s not much in the logs other than some freezing.
I would reboot your Mac and see if that fixes it.

I note that the Mac is set to sleep, so it obviously won’t see new shows from the TiVo until it wakes up again.

Assuming that doesn’t fix it, can you increase the Debug Log Level to Detail, quit the apps and go back in? Then post the log again.

Answer 13 · 2024-08-16T19:05:47.000Z

I’ll try all that but it won’t even start the download so not sure if the sleep is an issue. Not sure how to increase the debug log level to detail. Appreciate your help!DonBlame any typos on AutoCorrect and my lack of education. On Aug 16, 2024, at 12:01 PM, Hugh Mackworth ***@***.***> wrote: There’s not much in the logs other than some freezing. I would reboot your Mac and see if that fixes it. I note that the Mac is set to sleep, so it obviously won’t see new shows from the TiVo until it wakes up again. Assuming that doesn’t fix it, can you increase the Debug Log Level to Detail, quit the apps and go back in? Then post the log again. —Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you authored the thread.Message ID: ***@***.***>

Answer 14 · 2024-08-16T20:49:44.000Z

Just go to Preferences > General and pull down the Log Level there. Probably change it back to Major when done.

Answer 15 · 2024-08-16T20:51:25.000Z

Thank you. Will give it a whirl. DBlame any typos on AutoCorrect and my lack of education. On Aug 16, 2024, at 1:50 PM, Hugh Mackworth ***@***.***> wrote: Just go to Preferences > General and pull down the Log Level there. Probably change it back to Major when done. —Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you authored the thread.Message ID: ***@***.***>