This Perl script serves as a bridge between an Asterisk server and the Zammad CTI interface. It connects via AMI to Asterisk and monitors it for queue events; the relevant ones will be pushed to Zammad's CTI interface.

This version supports TLS, so you can run it in a different host from asterisk.

Limitations

Can only monitor queue events and nothing else.

Setup

Enable AMI in Asterisk in /etc/asterisk/manager.conf.
Create the file /etc/asterisk/manager.d/zammad.conf with the following contents:
```
[zammad]
secret = xxx
read = agent
```
Use a strong randomly generated password, e.g. $(pwgen 32).
Run manager reload in asterisk -r.
Enable Zammad's CTI (Generic) interface.
Rename config.cfg.sample to config.cfg. Edit and fill in your Zammad CTI URL and your AMI secret.
Build and start the container:
```
docker-compose up --build -d
```
Check the logs and troubleshoot:
```
docker-compose logs -f
```

Rebuild when changes are made

Take down and remove container:
```
docker-compose down
```

Force re-building:

docker-compose up --force-recreate --build -d

Remove orphan images:
```
docker image prune -f
```

BONUS. One-liner

```
docker-compose up --force-recreate --build -d && docker image prune -f && docker-compose logs -f
```

Multiple Instances

Add config.cfg sections and edit the entrypoint of the Dockerfile accordingly to load them by using an script. Or just simply spin up a second container with a completely new config.cfg

magonzalez112/asterisk-zammad-cti-bridge

Limitations

Setup

Rebuild when changes are made

Multiple Instances