Pinned Repositories
Bangsar
Zendesk theme hacks
course-hero-zendesk-theme
Course Hero Zendesk Theme
CT3
An improv comedy sketch generator using openAI's GPT-3 API.
hinge_test_copenhagen_theme
The default theme for Zendesk Guide
khan-adademy-zendesk-theme
Files for our custom https://khanacademy.zendesk.com/ theme
my-first-app-zendesk
Build your first Support app
notifying-an-agent-demo-zaf-app
postman-zendesk-support-theme
Zendesk v2 API theme support for Postman Support Center
Sentiment-Analysis-Blog
Code for blog titled "Analyse Customer Sentiment on Zendesk Ticket Comments" which can be found at: https://www.edgetier.com/blog/analyse-customer-sentiment-on-zendesk-ticket-comments/
severless-ticket-sentiment-analysis-and-automated-escalation
This application "listens" for a ticket creation event from Zendesk, analyses the ticket for negative sentiment, tags the ticket accordingly and invokes an automated workflow (Step function) that escalates the ticket's priority according to your SLA wait times.
mcutler81's Repositories
mcutler81/Bangsar
Zendesk theme hacks
mcutler81/course-hero-zendesk-theme
Course Hero Zendesk Theme
mcutler81/khan-adademy-zendesk-theme
Files for our custom https://khanacademy.zendesk.com/ theme
mcutler81/Sentiment-Analysis-Blog
Code for blog titled "Analyse Customer Sentiment on Zendesk Ticket Comments" which can be found at: https://www.edgetier.com/blog/analyse-customer-sentiment-on-zendesk-ticket-comments/
mcutler81/sla_event_tracking_app
Show information about a Zendesk ticket's SLA events.
mcutler81/zd-copenhagen-category-images
Zendesk Copenhagen Theme, but you can use Dynamic Content to insert custom Category Images on the Home Page.
mcutler81/zendesk-guide-custom-pages-example
An example project showcasing the capabilities of the new custom pages feature in Zendesk Guide
mcutler81/Zendesk-Help-Center-Export-Scripts
Python script that exports Zendesk Guide data to a .csv file.
mcutler81/zendesk-mobile-sdk-product-manager-presentation
Mobile SDKs Product Manager Design Exercise that makes use of Zendesk Mobile SDKs in a Swift iOS app
mcutler81/zendesk-node-sdk
A modern Node.js library for interacting with the Zendesk API
mcutler81/zendesk-panda
Notify opened tickets that assigned with you using Slack
mcutler81/Zendesk-Spike-Notifier
Script, to be run hourly, which calculates ticket volume and sends out an email notification (with offending tags)
mcutler81/Zendesk-Ticket-Extraction-Tool
Tool for parsing Zendesk tickets for data analysis
mcutler81/zendeskes-training-tickets-creator-app
Zendesk App that creates test tickets for training
mcutler81/cherry-picker
Evemt log filter that allows milti-range filtering of variants and activities
mcutler81/gatsby-starter-contentful-knowledge-base
mcutler81/gatsby-starter-contentful-knowledge-base-beta
mcutler81/Global-Entry
Global Entry appointment finder
mcutler81/ModelicaBusinessSimulation
Business Simulation Library (BSL) - A library for modeling & simulation of dynamical systems in the social sciences, e.g., business/economics, and ecology using the System Dynamics metaphor
mcutler81/rwet
Notebooks and other materials for Reading and Writing Electronic Text