D365 Transcript Analytics not working

[xTEddie]

D365 Transcript Analytics not working

[xTEddie]

Root cause is ChannelId-lcw & FromCustomer tags were not sent on sending message

Using BF-WebChat on v1 chats, we need to intercept the activity data on DIRECT_LINE/POST_ACTIVITY_PENDING, then add these additional tags.

import {createStore} from 'botframework-webchat';

const channelIdTag = `ChannelId-lcw`;
const customerMessageTag = `FromCustomer`;

const sendDefaultMessagingTagsMiddleware = () => (next) => (action) => {
  const condition = action.type === "DIRECT_LINE/POST_ACTIVITY_PENDING"
  && action.payload
  && action.payload.activity
  && action.payload.activity.channelData;

  if (condition) {
    if (!action.payload.activity.channelData.tags) {
      action.payload.activity.channelData.tags = [];
    }
  
    if (!action.payload.activity.channelData.tags.includes(channelIdTag)) {
      action.payload.activity.channelData.tags.push(channelIdTag);
    }
  
    if (!action.payload.activity.channelData.tags.includes(customerMessageTag)) {
      action.payload.activity.channelData.tags.push(customerMessageTag);
    } 
  }

  return next(action);
};

const store = createStore(
  {}, // initial state
  sendDefaultMessagingTagsMiddleware
);