Split adaptive cards with Omnichannel SDK
johan-developer opened this issue · 3 comments
However, unlike the normal webchat, when displaying lists of adaptive cards options these are automatically split when there are more than 5 options and the question is repeated. This behavior seems abnormal to us.
Please tell us how to get all the options displayed together.
Do you have an example/demo?
Do you have an example/demo?
Sure, can you see this url https://kbot-react.vercel.app/
The first card have six options. But split in two bubbles.
If you check this URL https://kbot.azurewebsites.net/ is the same bot. But this used botframework webchat not omnichannel-chat sdk.
BotFramework-WebChat is using DirectLine messaging protocol, but not in the case for Omnichannel. We're using an internal messaging platform and handles the adaptive cards differently. We're currently doing a migration to a v2 messaging platform.
I'd recommend to upgrade to the new messaging platform by upgrading to the latest solutions, then test the adaptive cards. (More info here)
You can verify if your org is on the new or old platform from using ChatSDK.getLiveChatConfig(), then look for LiveChatVersion property.