Usivity Social Support Portal was a project that myself and Damien Howley took on in 2012. Our goal was to normalize social and web traffic that was associated with a brand, and help that organization's agents manage comms - like identifing problems or support issues before they were officially raised as support tickets.
This repository was archived and opensourced in 2020 to provide a historical view into our thought-process and a state of product development at the time.