The Assistly Ruby Gem

A Ruby wrapper for the Assistly API

Installation

gem install assistly

What's new in 0.2.6?

Newer faraday, faraday_middleware and multixml versions

What's new in 0.2.5?

Newer multijson version for Rails 3.1 compatibility

What's new in 0.2.4?

Resolved an issue that was breaking PUT requests.

What's new in 0.2.3?

Removed deep_merge because it conflicts with rails. Handling the merge inside the create_outbound_interaction method only on headers for now, until we need it elsewhere.

What's new in 0.2.2?

Added deep_merge support so that we keep any custom email headers when creating outbound interactions. Required pony in the gem so you don't have to include it in your app.

What's new in 0.2.1?

Stopped returning only the 'results' array when listing things, because this would cause us to not have access to page numbers, total counts, etc.

What's new in 0.2.0?

Added support for Topics, Articles, and Macros, which is currently all that is available in the Assistly API.

What's new in 0.1.5?

Added the ability to create outbound communications over email

What's new in 0.1?

This is the first release of the Assistly gem, based on the Twitter gem. Support for most of the Assistly API are handled. There is not yet support for Content or Macros.

Help! I'm getting: "Did not recognize your engine specification. Please specify either a symbol or a class. (RuntimeError)"

You'll need to explicitly require a JSON library. We recommend yajl-ruby.

Usage Examples

require "rubygems"
require "assistly"

# All methods require authentication. To get your Assistly OAuth credentials,
# register an app in the Assistly admin for your account at http://your-domain.desk.com/admin
Assistly.configure do |config|
  config.support_email = "help@example.com"
  config.subdomain = YOUR_ASSISTLY_SUBDOMAIN
  config.consumer_key = YOUR_CONSUMER_KEY
  config.consumer_secret = YOUR_CONSUMER_SECRET
  config.oauth_token = YOUR_OAUTH_TOKEN
  config.oauth_token_secret = YOUR_OAUTH_TOKEN_SECRET
end

######
# Cases
######

# List cases
Assistly.cases
Assistly.cases(:since_id => 12345)

# Get a specific case
Assistly.case(12345)

# Update a specific case
Assistly.update_case(12345, :subject => "Something Else")

# Get a case url
Assistly.case_url(12345)

######
# Customers
######

# List customers
Assistly.customers
Assistly.customers(:since_id => 12345, :count => 5)

# Get a specific customer
Assistly.customer(12345)

# Create a customer
Assistly.create_customer(:name => "Chris Warren", :twitter => "cdwarren")

# Update a customer
Assistly.update_customer(12345, :name => "Christopher Warren")

# Add a customer email
Assistly.create_customer_email(12345, "foo@example.com")
Assistly.create_customer_email(12345, "foo@example.com", :customer_contact_type => "work")

# Update a customer email
Assistly.update_customer_email(12345, 54321, :email => "foo@example.com")
Assistly.update_customer_email(12345, 54321, :customer_contact_type => "work")

######
# Interactions
######

# List interactions
Assistly.interactions
Assistly.interactions(:since_id => 12345)
Assistly.interactions(:since_id => 12345, :count => 5)

# Create an inbound interaction
Assistly.create_interaction(:interaction_subject => "help me", :customer_email => "foo@example.com", :interaction_body => "You're my only hope.")
Assistly.create_inbound_interaction(:interaction_subject => "help me", :customer_email => "foo@example.com", :interaction_body => "You're my only hope.")

# Create an outbound interaction
# Assistly's API doesn't support creating outbound communications, so we do this over email with a BCC back to Assistly and customer headers.
# Assistly.support_email must be set to your Assistly email address so that the email can be sent to the account and give the customer someone to respond to.
#
# Read more at http://support.desk.com/customer/portal/articles/4180
# Additional headers can be passed as well http://support.desk.com/customer/portal/articles/6728
#
# Email is sent using Pony https://github.com/benprew/pony
Assistly.create_interaction(:interaction_subject => "Missed Your Call", :customer_email => "foo@example.com", :interaction_body => "Sorry we missed yoru call. What's up?", :direction => "outbound")
Assistly.create_outbound_interaction("foo@example.com", "Missed Your Call", "Sorry we missed yoru call. What's up?")

######
# Users
######

# List users
Assistly.users

# Get a specific user
Assistly.user(12345)

######
# Topics
######

# List Topics
Assistly.topics

# Get a specific topic
Assistly.topic(12345)

# Create a new topic
Assistly.create_topic("name", :description => "description")

# Update a topic
Assistly.update_topic(12345, :subject => "Updated")

# Delete a topic
Assistly.delete_topic(12345)

######
# Articles
######

# List articles for a topic
Assistly.articles(1)

# Get a specific article
Assistly.article(12345)

# Create a new article within a topic
Assistly.create_article(1, :subject => "API Tips", :main_content => "Tips on using our API")

# Update an article
Assistly.update_article(12345, :subject => "Updated API Tips")

# Delete an article
Assistly.delete_article(12345)

######
# Macros
######

# List Macros
Assistly.macros

# Get a specific macro
Assistly.macro(12345)

# Create a new macro
Assistly.create_macro("name", :labels => "escalated")

# Update a macro
Assistly.update_macro(12345, :name => "Updated Name")

# Delete a macro
Assistly.delete_macro(12345)

# Macro Actions
Assistly.macro_actions(12345)

# Macro Action
Assistly.macro_action(12345, "set-case-description")

# Update Macro Action
Assistly.update_macro_action(12345, "set-case-description", :value => "New Subject")

Contributing

In the spirit of free software, everyone is encouraged to help improve this project.

Here are some ways you can contribute:

by using alpha, beta, and prerelease versions
by reporting bugs
by suggesting new features
by writing or editing documentation
by writing specifications
by writing code (no patch is too small: fix typos, add comments, clean up inconsistent whitespace)
by refactoring code
by closing issues
by reviewing patches

All contributors will be added to the HISTORY file and will receive the respect and gratitude of the community.

Submitting an Issue

We use the GitHub issue tracker to track bugs and features. Before submitting a bug report or feature request, check to make sure it hasn't already been submitted. You can indicate support for an existing issuse by voting it up. When submitting a bug report, please include a Gist that includes a stack trace and any details that may be necessary to reproduce the bug, including your gem version, Ruby version, and operating system. Ideally, a bug report should include a pull request with failing specs.

Submitting a Pull Request

Fork the project.
Create a topic branch.
Implement your feature or bug fix.
Add documentation for your feature or bug fix.
Run bundle exec rake doc:yard. If your changes are not 100% documented, go back to step 4.
Add specs for your feature or bug fix.
Run bundle exec rake spec. If your changes are not 100% covered, go back to step 6.
Commit and push your changes.
Submit a pull request. Please do not include changes to the gemspec, version, or history file. (If you want to create your own version for some reason, please do so in a separate commit.)

moiristo/assistly