311 Service Request Classifications

proposed by cities, organizations, and individuals

Classification Analysis

1. CDO Network 311 Service Classification, an Analysis

This analysis look into CDO Networkd cities' 311 Data, find most common service request types, and propose standard tags (which can be used as categoris) from common services.

Complete table of top service types by city

This analysis propose the following tags (categoris):

street
light
traffic
sidewalk
vehicle
graffiti
tree
grass
park
trash
recycle
building
district
animal
water
noise
miscellaneous

2. Montreal 311 Service Requests, an Analysis

18 main categories (based on analysis of Montreal 311 data by @nicolaskruchten)

Bulky Collection
Dogs
Environment
Garbage Collection
Lighting,
Other,
Parking
Parks
Permits
Roads
Security
Selective Collection
Sewers
Signage
Snow
Taxes
Trees
Water

Published Classification by Cities

1. New Orleans

11 main categories:

Roads/Drainage
Lights/Signs/Signals
Property Maintenance
Trash/Recycling
Abandoned Vehicles
Parks & Parkways
Mosquito, Termite & Rodent Control
Taxi Issues
Health-Related Requests
NORDC
EMS

Subcategories can be found here

2. Houston 311 Service Request Index

68 main categories:

Air Quality
Animals
Ballfield
Birth Certificates
Boarding House

full list with subcategores

For each main category, the top 5 service types are reported. The full table is under this section

3. 311 - Toronto at your Service

7 Main Categories:

Subcategories can be found here

4. Louisville 311 Classification

22 Main Categories

Air Quality Concerns
Animal Issue
Building/construction Issue
Business Legal Needs
Emergency
Garbage/recycle/junk/yard Waste Issue
Graffiti
Health Issue
Illegal Dumping
Litter Concerns
Miscellaneous
Open Burning / Fire Concern
Other Concerns/opinions
Park/bike/pedestrian Issue
Pests
Police Issue
Sidewalk/curb/guardrail Issue
Traffic/roadway Issue
Tree/grass/plant Issue
Utility Concerns
Vehicle/parking Issue
Weather Issue

69 Subcategories (Abandoned Vehicle, Accessible Parking Zone, ...). full list

5. MyLA 311

9 Main Categories

Dead Animal Removal
Investigations

Homeless encampment, Illegal auto repair, Illegal construction, Illegal construction fence, Illegal discharge of water, Illegal dumping in progress, Illegal excavation, Illegal sign removal, Illegal vending, Leaf blower violation, News rack violation, Obstructions and Tables , chairs obstructing and Report Water Waste
Problems & Repairs

Report graffiti or issues with streetlights
Refuse & Pickups

Bulky item, Containers, Electronic waste, Metal / household appliances, Illegal dumping, Service not complete and etc
Sanitation Billing

Bulky item fee, Extra capacity charge, Solid resource fee and Sewer Service Charge Adjustments
Street Problem/Repair

Barricade removal, Bus pad/landing, Curb repair, Flooding, General street inspection, Guard/warning rail maintenance, Gutter repair, Land/mudslide, Pothole, Resurfacing, Sidewalk repair and Street sweeping
Trees/Vegetation

Bees or beehive, Median island maintenance, Overgrown vegetation/plants, Palm fronds down, Street tree inspection, Street tree violations, Tree emergency, Tree obstruction, Tree permits and Weed abatement for pvt parcels
Other

To be used ONLY if the issue being reported does not fit into any of the SR Types available on this list. Select Radio buttons above to see more SR Types.
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6. NYC 311 Service Categories