Unable to locate Outlook executable on your system.
Opened this issue · 12 comments
Any help?
I started getting the same error a couple of weeks ago :(
It's the first time to use this app on my laptop and I met this error. I don't know how to solve this.
There's a log that should be generated in the installation folder, C:\Program Files(x86)\Outlook on the Desktop. If you could attach it, it should help me figure out what's going wrong.
Same issue. The log:
2023-11-15 08:43:00.4040 INFO Command Line Args: -s
2023-11-15 08:43:00.4438 INFO Found 15.0 key
2023-11-15 08:43:00.4438 INFO Found 16.0 key
2023-11-15 08:43:00.4438 INFO Found 9.0 key
2023-11-15 08:43:00.4438 INFO Found C2RSvcMgr key
2023-11-15 08:43:00.4438 INFO Found ClickToRun key
2023-11-15 08:43:00.4438 INFO Found Common key
2023-11-15 08:43:00.4438 INFO Found DmsClient key
2023-11-15 08:43:00.4438 INFO Found Excel key
2023-11-15 08:43:00.4438 INFO Found Outlook key
2023-11-15 08:43:00.4438 INFO Found PowerPoint key
2023-11-15 08:43:00.4438 INFO Found Visio key
2023-11-15 08:43:00.4438 INFO Found Word key
2023-11-15 08:43:00.4438 INFO Office version 16 detected
2023-11-15 08:43:00.4438 INFO Outlook path reported as and Outlook.exe found in that path
2023-11-15 08:43:00.4438 ERROR Unable to find Outlook exe location in registry
2023-11-15 08:43:02.7204 INFO Command Line Args:
2023-11-15 08:43:02.7541 INFO Found 15.0 key
2023-11-15 08:43:02.7541 INFO Found 16.0 key
2023-11-15 08:43:02.7541 INFO Found 9.0 key
2023-11-15 08:43:02.7541 INFO Found C2RSvcMgr key
2023-11-15 08:43:02.7541 INFO Found ClickToRun key
2023-11-15 08:43:02.7541 INFO Found Common key
2023-11-15 08:43:02.7541 INFO Found DmsClient key
2023-11-15 08:43:02.7541 INFO Found Excel key
2023-11-15 08:43:02.7541 INFO Found Outlook key
2023-11-15 08:43:02.7541 INFO Found PowerPoint key
2023-11-15 08:43:02.7541 INFO Found Visio key
2023-11-15 08:43:02.7541 INFO Found Word key
2023-11-15 08:43:02.7541 INFO Office version 16 detected
2023-11-15 08:43:02.7541 INFO Outlook path reported as and Outlook.exe found in that path
2023-11-15 08:43:02.7541 ERROR Unable to find Outlook exe location in registry
I'm unable to reproduce this so far, can any of you provide more context on your setups:
- Version of Windows (can be found with Win+R, typing winver )
- Version of Outlook (can be found by opening Outlook, File > Office Account > About Microsoft Outlook) Should look something like:
Microsoft® Outlook® for Microsoft 365 MSO (Version 2311 Build 16.0.17029.20028) 32-bit - When the problem started, ie. after updating OotD, after updating Microsoft Office, something else?
In the mean time, I will try creating a fresh install of windows and Office to see if I can reproduce.
Thanks!
Hi @mscrivo , i have the same issue
Attaching files
- This is the first time i am trying to install Outlookonthedesktop, i have not updated windows or office in the last 6 months.
I think i figured out the issue, outlook is named olk.exe on my laptop by default.
Any way to repoint to the olk.exe?
Ah! I didn't realize they now use olk.exe. I'll have to update the code to look for that. Thank you!
Ah actually olk.exe is the new Outlook for windows. Outlook on the Desktop is not compatible with that version. It only works with the standalone version installed from Office 365.
same error
Ah actually olk.exe is the new Outlook for windows. Outlook on the Desktop is not compatible with that version. It only works with the standalone version installed from Office 365.
Ohh i see, thanks for the quick response. Is there any way i can use Ootd for Outlook on the Desktop ?