msvisser/remeha_home

Water temperature not consistently updated

Closed this issue · 4 comments

vharten commented

Hi,

I see that the water temperature is not consistently updated, sometimes it. Sometimes it updates every 5 minutes, but most of the times the value stays the same for a few hours, while in fact it has been changed more often.

See attachment.
Water Temperature Graph

Thanks for looking into this,
Peter

msvisser commented

Hi Peter,

We are taking the water temperature information from the API as it is supplied to us, so it should update every minute when an update is requested. Either the API requests are failing, which you should see as the device becoming unavailable, or the temperature is simply reported like this by the API.

Michiel

vharten commented
francesco-cambiaso commented

@vharten I'm experiencing looong delays in the hot water temperature updates as well, both with this HA integration and with the official mobile app. I use the De Dietrich Smart app that uses the same APIs.
The hot water temperature that I read from the thermostats is always up to date, so I'm quite sure that the issue is in the BDR Thermea cloud backend.
I already opened a couple of support tickets using different channels but I didn't get any feedback... very poor customer support :-(

msvisser commented

I'm pretty sure this is an issue on the cloud side and not with the integration, so I'm closing this issue for now.