/zendesk-autoreply

Autoreply to a zendesk ticket.

Primary LanguagePython

Auto respond to Tickets demo

The Zendesk app allows you to auto respond to support tickets. I scraped the entire Beehiiv knowledge-base and created a chat app that will automatically respond to zendesk support tickets.

Here is a demo of the app.

Server

The server is built in python. It allows allows you to generate embeddings, store them in a vector DB, and query the OpenAI chat api.

Usage

pip install requirements.txt

Get the desired data in the data folder

upload data

py upload-data.py

Run the flask server

py main.py

Zendesk App

Usage

npx @zendesk/zcli apps:server

Navigate to your support ticket and add ?zcli_apps=true to the end of the url.