The Ansible Collection for ServiceNow IT Service Management (ITSM) includes a variety of Ansible content to help automate the management of ServiceNow IT Service Management.
| Release | Status | Expected end of life |
|---|---|---|
| 2 | Maintained | TBA |
| 1 | Maintained (bug fixes only) | September 2023 |
This collection has been tested against following Ansible versions: >=2.9.10.
For collections that support Ansible 2.9, please ensure you update your network_os to use the
fully qualified collection name (for example, cisco.ios.ios).
Plugins and modules within a collection may be tested with only specific Ansible versions.
A collection may contain metadata that identifies these versions.
PEP440 is the schema used to describe the versions of Ansible.
This collection requires Python 2.7 or greater.
| Name | Description |
|---|---|
| servicenow.itsm.now | Inventory source for ServiceNow table records. |
| Name | Description |
|---|---|
| servicenow.itsm.api | Manage ServiceNow POST, PATCH and DELETE requests |
| servicenow.itsm.api_info | Manage ServiceNow GET requests |
| servicenow.itsm.attachment | a module that users can use to download attachment using sys_id |
| servicenow.itsm.change_request | Manage ServiceNow change requests |
| servicenow.itsm.change_request_info | List ServiceNow change requests |
| servicenow.itsm.change_request_task | Manage ServiceNow change request tasks |
| servicenow.itsm.change_request_task_info | List ServiceNow change request tasks |
| servicenow.itsm.configuration_item | Manage ServiceNow configuration items |
| servicenow.itsm.configuration_item_batch | Manage ServiceNow configuration items in batch mode |
| servicenow.itsm.configuration_item_info | List ServiceNow configuration item |
| servicenow.itsm.incident | Manage ServiceNow incidents |
| servicenow.itsm.incident_info | List ServiceNow incidents |
| servicenow.itsm.problem | Manage ServiceNow problems |
| servicenow.itsm.problem_info | List ServiceNow problems |
| servicenow.itsm.problem_task | Manage ServiceNow problem tasks |
| servicenow.itsm.problem_task_info | List ServiceNow problem tasks |
You can install the ServiceNow ITSM collection with the Ansible Galaxy CLI:
ansible-galaxy collection install servicenow.itsm
You can also include it in a requirements.yml file and install it with ansible-galaxy collection install -r requirements.yml, using the format:
---
collections:
- name: servicenow.itsmYou can either call modules by their Fully Qualified Collection Namespace (FQCN), such as servicenow.itsm.incident_info, or you can call modules by their short name if you list the servicenow.itsm collection in the playbook's collections keyword:
TODO: INCIDENT_INFO module example.
- ServiceNow IT Service Management
- Ansible Using collections for more details.
We welcome community contributions to this collection. If you find problems, please open an issue or create a PR against the ServiceNow ITSM collection repository. See Contributing to Ansible-maintained collections for more details.
You can also join us on:
- IRC - the
#ansible-communityirc.libera.chat channel
See the Ansible Community Guide for details on contributing to Ansible.
- Ansible Collection overview
- Ansible User guide
- Ansible Developer guide
- Ansible Community code of conduct
GNU General Public License v3.0 or later.
See COPYING to see the full text.