client-acd

Twilio ACD example - written with Ruby and Websockets

Pre requisites:

Twilio Account, Account SID, Auth Token
Salesforce instance, ability to create a Call Center
Heroku account, heroku installed
Git, account set up

Install:

git clone https://github.com/choppen5/client-acd.git
cd client-acd
bundle install
set environment variables:

twilio_account_sid=AC11ecc_your_account

twilio_account_token=2ad0fb_your_sid

twilio_app_id=AP_id_of_the_appyoucreate

twilio_caller_id=+1415551212

twilio_queue_name=CustomerService

twilio_dqueue_url=https://your.herokuapp.com/voice

The method of setting these will vary by platform. On Mac, you can: "export twilio_account_sid=AC11ecc_your_account" but that will only last during that session. Another option is edit you .bash_profile, and add: export twilio_account=sid=C11ecc_your_account for all the variables.

Starting the process locally

To start the process, if everything is set, within the client-acd folder: ruby client-acd.rb

This will start the process - locally for testing. To use this with Salesforce, Twilio, you will have to use a local tunnel service like Ngrok or LocalTunnel, or deploy to Heroku.

Deploy to Heroku

To deploy to Heroku:

heroku create ( note the name of the created Heroku(
set the env variables

You can set ALL the environment variables with this command (replace with your auth tokens etc): heroku config:set twilio_account_sid=AC11ecc09xxxxxx twilio_account_token=2ad0fb4ab2xxxxxxxxxxxxx twilio_app_id=APab79b652xxxxxxxxx twilio_caller_id=+14156xxxxx twilio_queue_name=CustomerService twilio_dqueue_url=https://me.herokuapp.com/voice

Enable websockets: heroku labs:enable websockets -a myapp

Salesforce configuration