Beautiful is better than ugly.
Explicit is better than implicit.
Simple is better than complex.
Complex is better than complicated.
...
From the The Zen of Python.
NOTE: This project is currently under heavy development.
Kazien Help Desk is a ticketing system designed from the ground-up with the following principles at its core
- Handle large volume of tickets and user operations
- Allow the system to be customized as needed
- Provide a sane and powerful API
- Easy to setup and configure
- Customizable Ticket Entities
- Multilevel Ticket Types
- Statuses
- Priorities
- Locations, Location Groups and Companies
- Custom Fields
- Customizable User Permissions
- Programmable Action Rules (and Validations)
- Auditing/History
- Notifications
- Reporting Console
- Create and Run reports on the Web or Export in various formats (PDF, XLSX, CSV)
- Schedule reports
- API
- LDAP Authentication
- SLA Tracking/Management
Provide inbuilt SLA tracking support.
- User Collision Avoidance
Let users know when a ticket they are viewing/editing is opened by another user.
- Ticket Merging
Merge tickets created for same issue into a single ticket.
- Smart notifications
Receive notifications in front-end
- Rich Text Support
Ticket Details and Worklog notes are capable of Rich Text (RTF) formatting.
- Asset Management
- Knowledge Base
- Self-Service and Customizable Portal
Copyright © 2018 Praveen Vikram and contributors
Distributed under the Eclipse Public License.