Account recovery request

Question

Account recovery request

Closed this issue 21 days ago · 2 comments

GabrielaFranchi commented 25 days ago

PyPI Username

gabf

Reason for request

I registered with an e-mail I can not verify

Recovery Codes

I never generated or have lost access to the recovery codes for my account

Code of Conduct

I agree to follow the PSF Code of Conduct

Acknowledgement

I understand that it may take a significant amount of time to process my account recovery request.

Answer 1 · 2024-12-21T00:03:57.000Z

Hi @GabrielaFranchi,

Please contact support@pypi.org with an email address that you would like your account to be associated with and please reference this link (#5327). We will proceed from there. Thanks!

Answer 2 · 2024-12-23T23:41:44.000Z

Hi @GabrielaFranchi,

I have updated the primary email address on the account. Your 2FA has been reset and a password reset has been issued. You should be able to regain access to your account after completing the password reset. Let us know if you have any more issues. Thanks.