App Stopping on Galaxy s8

Question

App Stopping on Galaxy s8

vatermann opened this issue 6 years ago · 4 comments

I've been using the app with this device for a couple of months now with great results. In the last week or so, the app won't even open, and obviously doesn't work. Please advise on what to do.

Answer 1 · 2019-02-27T00:11:57.000Z

Would you be able to collect some logcat logs from the device from the moment of the crash?

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On Tue 26 Feb 2019, 23:38 vatermann, ***@***.***> wrote: I've been using the app with this device for a couple of months now with great results. In the last week or so, the app won't even open, and obviously doesn't work. Please advise on what to do. — You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub <#303>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AAw_iCKXLfJ1O2ZVTr3vnykqg5euVKg4ks5vRcVigaJpZM4bTXeb> .

Answer 2 · 2019-02-27T00:13:35.000Z

I'm happy to help, but I'm not a developer so I don't know how. On Tue, Feb 26, 2019, 5:11 PM Sergey Parshin <notifications@github.com> wrote:

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Would you be able to collect some logcat logs from the device from the moment of the crash? On Tue 26 Feb 2019, 23:38 vatermann, ***@***.***> wrote: > I've been using the app with this device for a couple of months now with > great results. In the last week or so, the app won't even open, and > obviously doesn't work. Please advise on what to do. > > — > You are receiving this because you are subscribed to this thread. > Reply to this email directly, view it on GitHub > <#303>, or mute the > thread > < https://github.com/notifications/unsubscribe-auth/AAw_iCKXLfJ1O2ZVTr3vnykqg5euVKg4ks5vRcVigaJpZM4bTXeb > > . > — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#303 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/Atz5A00NVZ8HRe3aWYzJ4napAckBrlaNks5vRc1OgaJpZM4bTXeb> .

Answer 3 · 2019-02-27T00:36:41.000Z

Here is a good article by citrix: https://support.citrix.com/article/CTX232375 Please do not upload the logs to github, send me directly but email to quarck@gmail.com citing the issue number.

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On Wed 27 Feb 2019, 00:13 vatermann, ***@***.***> wrote: I'm happy to help, but I'm not a developer so I don't know how. On Tue, Feb 26, 2019, 5:11 PM Sergey Parshin ***@***.***> wrote: > Would you be able to collect some logcat logs from the device from the > moment of the crash? > > On Tue 26 Feb 2019, 23:38 vatermann, ***@***.***> wrote: > > > I've been using the app with this device for a couple of months now with > > great results. In the last week or so, the app won't even open, and > > obviously doesn't work. Please advise on what to do. > > > > — > > You are receiving this because you are subscribed to this thread. > > Reply to this email directly, view it on GitHub > > <#303>, or mute the > > thread > > < > https://github.com/notifications/unsubscribe-auth/AAw_iCKXLfJ1O2ZVTr3vnykqg5euVKg4ks5vRcVigaJpZM4bTXeb > > > > . > > > > — > You are receiving this because you authored the thread. > Reply to this email directly, view it on GitHub > < #303 (comment) >, > or mute the thread > < https://github.com/notifications/unsubscribe-auth/Atz5A00NVZ8HRe3aWYzJ4napAckBrlaNks5vRc1OgaJpZM4bTXeb > > . > — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#303 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AAw_iHAYQN9rIMeFlX66qiGzlhDyOBv9ks5vRc2vgaJpZM4bTXeb> .

Answer 4 · 2019-02-27T15:20:45.000Z

Hi Sergey, I went ahead and uninstalled then reinstalled the app, and it's working fine now. I wonder if my phone settings were blocking permissions for the app or something. Thanks for the quick response and for making a great app. On Tue, Feb 26, 2019 at 5:36 PM Sergey Parshin <notifications@github.com> wrote:

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Here is a good article by citrix: https://support.citrix.com/article/CTX232375 Please do not upload the logs to github, send me directly but email to ***@***.*** citing the issue number. On Wed 27 Feb 2019, 00:13 vatermann, ***@***.***> wrote: > I'm happy to help, but I'm not a developer so I don't know how. > > On Tue, Feb 26, 2019, 5:11 PM Sergey Parshin ***@***.***> > wrote: > > > Would you be able to collect some logcat logs from the device from the > > moment of the crash? > > > > On Tue 26 Feb 2019, 23:38 vatermann, ***@***.***> wrote: > > > > > I've been using the app with this device for a couple of months now > with > > > great results. In the last week or so, the app won't even open, and > > > obviously doesn't work. Please advise on what to do. > > > > > > — > > > You are receiving this because you are subscribed to this thread. > > > Reply to this email directly, view it on GitHub > > > <#303>, or mute > the > > > thread > > > < > > > https://github.com/notifications/unsubscribe-auth/AAw_iCKXLfJ1O2ZVTr3vnykqg5euVKg4ks5vRcVigaJpZM4bTXeb > > > > > > . > > > > > > > — > > You are receiving this because you authored the thread. > > Reply to this email directly, view it on GitHub > > < > #303 (comment) > >, > > or mute the thread > > < > https://github.com/notifications/unsubscribe-auth/Atz5A00NVZ8HRe3aWYzJ4napAckBrlaNks5vRc1OgaJpZM4bTXeb > > > > . > > > > — > You are receiving this because you commented. > Reply to this email directly, view it on GitHub > < #303 (comment) >, > or mute the thread > < https://github.com/notifications/unsubscribe-auth/AAw_iHAYQN9rIMeFlX66qiGzlhDyOBv9ks5vRc2vgaJpZM4bTXeb > > . > — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#303 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/Atz5A-cVJuMr9h06eNXKZ3ckv4mi2B-fks5vRdMagaJpZM4bTXeb> .