/support

Primary LanguageJavaScript

Support API Server#

Requirements

pre-tickets ie- inbound requests

  • create
  • list

tickets

  • build from pre-tickets

TODO:

slugify. kue create connection polling to ticket api.
create logic to automatically read inbound data, and call ticket api. if 200, delete. else set update time of inbound and save.

valid:

http://127.0.0.1:8080/inbound/create/?some=what&type=call http://127.0.0.1:8080/inbound/create/sms/?some=what

discarded / delayed as of now

user

  • create ticket
  • track ticket
  • set status

assigned

  • reply
  • set status
  • re-assign

webhooks

  • new ticket
  • ticket status change
  • assignment change