OMniLeads (OML) is an Open Source software solution based on WebRTC technology(https://webrtc.org/) designed to support the management, operation and administration of a Contact Center using multiple comunication channels. At present it allows the management and phone attention deployment using: Inbound Campaigns, Preview Campaigns and Manual Outbound Campaigns natively. Also it have with the option to administrate Predictive/Progressive Dialer Campaigns using integrations APIs. Additionally, since version 1.25.0, it supports video call campaigns from web pages.
As part of the roadmap of the develop we are planning to include WhatsApp (r), SMS Send/Reception, Social Networks integration and Chat Campaigns from the web page, and many other features
- Agente & Supervisor console based on WebRTC
- Differents user profiles: administrator, supervisor admin, supervisor client, agent
- Multiple campaigns (voice and video) management
- Answering machine detection
- Full Recording
- Productivity reports
- Real time supervision
- Simple creation of Web forms
- CRM/ERP integration APIs
- Remotes Agents mode
- Open Source PBX integration
- Components clusterization
The main technologies involved in OMniLeads (OML) are also part of Open Source projects, such as:
- Asterisk
- Kamailio
- RtpEngine
- Django
- Nginx
- Postgres
- Python
- VueJS
- Docker
- Podman
OMniLeads documentation: https://docs.omnileads.net/
GPLv3. Every source code file contains the license preamble and copyright details.
The official project repository is in Gitlab: https://gitlab.com/omnileads/ominicontacto
For Issues & Bugs reporting: https://gitlab.com/omnileads/ominicontacto/issues
- For details related to OML roadmap: community@omnileads.net
- For details related to OML support: support@omnileads.net
- For comercial services: business@omnileads.net
- Also we have a forum were you can check and post for community help: Forum
- Video-tutorials can be found at: https://vimeo.com/user87733702
- News: https://omnileads.net/news/
- Twitter: @OMniLeads_net
The third-party software components are registered marks from its corresponding owners or mark owners. Its use non imply any liability,affiliation or collaboration with those owners from OMniLeads project (OML).