/ominicontacto

The Open Source Contact Center Solution (mirror of https://gitlab.com/omnileads/ominicontacto)

Primary LanguageJavaScriptGNU Lesser General Public License v3.0LGPL-3.0

This project is part of OMniLeads

Diagrama deploy tool

100% Open-Source Contact Center Software

What is OMniLeads (OML)?

OMniLeads (OML) is an Open Source software solution based on WebRTC technology(https://webrtc.org/) designed to support the management, operation and administration of a Contact Center using multiple comunication channels. At present it allows the management and phone attention deployment using: Inbound Campaigns, Preview Campaigns and Manual Outbound Campaigns natively. Also it have with the option to administrate Predictive/Progressive Dialer Campaigns using integrations APIs. Additionally, since version 1.25.0, it supports video call campaigns from web pages.

As part of the roadmap of the develop we are planning to include WhatsApp (r), SMS Send/Reception, Social Networks integration and Chat Campaigns from the web page, and many other features

Features

  • Agente & Supervisor console based on WebRTC
  • Differents user profiles: administrator, supervisor admin, supervisor client, agent
  • Multiple campaigns (voice and video) management
  • Answering machine detection
  • Full Recording
  • Productivity reports
  • Real time supervision
  • Simple creation of Web forms
  • CRM/ERP integration APIs
  • Remotes Agents mode
  • Open Source PBX integration
  • Components clusterization

Components

The main technologies involved in OMniLeads (OML) are also part of Open Source projects, such as:

  • Asterisk
  • Kamailio
  • RtpEngine
  • Django
  • Nginx
  • Postgres
  • Python
  • VueJS
  • Docker
  • Podman

Documentation

OMniLeads documentation: https://docs.omnileads.net/

License

GPLv3. Every source code file contains the license preamble and copyright details.

OMniLeads (OML) repository:

The official project repository is in Gitlab: https://gitlab.com/omnileads/ominicontacto

Issues & Bugs reporting:

For Issues & Bugs reporting: https://gitlab.com/omnileads/ominicontacto/issues

Community support:

Useful resources:

Disclaimer:

The third-party software components are registered marks from its corresponding owners or mark owners. Its use non imply any liability,affiliation or collaboration with those owners from OMniLeads project (OML).