rsorrentino/salesforce-chatter-bot-topics

Chatter Bot for Topics is a way to easily listen for topic assignments to a Chatter post and take action in Process Builder

Salesforce Chatter Bot for Topics

Overview

Chatter Bot for Topics is a way to easily listen for topic assignments to a Chatter post and take action. An example would be to automatically create a Case when a topic is assigned to a Chatter post. Unfortunately, you cannot just leverage Process Builder to monitor the creation of a TopicAssignment object. This project makes it easy by monitoring the topics that you want and then creating a custom object that you can leverage within Process Builder.

Installation

• Deploy from Github

Getting Started

1. Deploy code using link above
2. Assign Chatter Bot Topics Admin permission set to your user
3. Switch to Chatter Bot Topics app
4. Create a new Chatter Bot Topic object with the topic name you want to listen for and set to active

Everytime a topic with that name is assigned to a Chatter post then a Chatter Bot Topic Assignment will be created. You can use Process Builder to execute when that object is created and take any actions that you need.