Customer-Sentiment-Analysis

This is a data science project to analyse the sentiments of customers from Amazon Alexa Reviews data.

Introduction

Natural language processing can be used to build predictive models to perform sentiment analysis on social media posts and reviews and predict if customers are happy or not.
Natural language processors work by converting words into numbers and training a machine learning model to make predictions.
That way, you can automatically know if your customers are happy or not without manually going through massive number of tweets or reviews!