The goal of the project is to analyze the call center dataset and make relevant recommendations to the business.
Data:
- leads_name_list.csv. This is a list of company leads, with some basic data about them and their company.
- phone_calls_list.csv. This is a list of calls made by a call centre. The call centre consists of several agents, who make calls one after the other. They don’t get to choose who to call, the system does. The objective of the call is to get the lead to signup on the website. When they finish a call, they mark down the outcome, from a fixed list of possible outcomes. Note that a single lead may be called multiple times.
- signups_list.csv. This is a list of leads who signed up after being called by someone from the call centre. Each signup was risk assessed and either approved or rejected for a loan.
Documents:
- Jupyter notebook: call_center_analysis.ipynb