Modmail for Discord

A bot for Discord that allows users to DM the bot to contact the server's entire mod team. These DMs get relayed to a modmail server where each user gets their own channel, or "thread". Moderators and admins can then reply to these threads, and these responses are relayed back to the original user as a DM.

Inspired by Reddit's modmail system.

NOTE! If you're upgrading to v2.23.0, note that Node.js 10 is now required at minimum.

Setup
Support server
Changelog
Commands
- Anywhere on the inbox server
- Inside a modmail thread
Configuration options
Plugins
- Specifying plugins to load
- Creating a plugin

Setup

Install Node.js 10 (LTS) or higher
Download the latest release from the releases page
Create a Discord server to be used as the modmail inbox
Make a copy of the file config.example.json in the same folder and name the copy config.json. Open the file and fill in the values.
- You can also find more configurable options at the end of this page!
Install dependencies: npm ci
Add bot to servers, and make sure to give it proper permissions on the mail server.
Run the bot: npm start

Support server

If you need help with setting up the bot or would like to discuss other things related to the bot, join the support server on Discord here:

https://discord.gg/vRuhG9R

Changelog

See CHANGELOG.md

Commands

Anywhere on the inbox server

!logs <user> <page> Lists previous modmail logs with the specified user. If there are a lot of logs, they will be paginated. In this case, you can specify the page number to view as the second argument.
!block <user> <time> Blocks the specified user from using modmail. If a time is specified, the block is temporary.
!unblock <user> <time> Unblocks the specified user from using modmail. If a time is specified, the user will be scheduled to be unblocked after that time.
!is_blocked <user> Checks whether the user is blocked and for how long
!s <shortcut> <text> Adds a snippet (a canned response). Supports {1}, {2}, etc. for arguments. See below for how to use it.
!edit_snippet <shortcut> <text> Edits an existing snippet (alias !es)
!delete_snippet <shortcut> Deletes the specified snippet (alias !ds)
!snippets Lists all available snippets
!version Print the version of the bot you're running
!newthread <user> Opens a new thread with the specified user

Inside a modmail thread

!reply <text> Sends a reply to the user in the format "(Role) User: text" (alias !r)
!anonreply <text> Sends an anonymous reply to the user in the format "Role: text" (alias !ar)
!close <time> Closes the modmail thread. If a time is specified, the thread is scheduled to be closed later. Scheduled closing is cancelled if a message is sent to or received from the user.
!logs <page> Lists previous modmail logs with this user. If there are a lot of logs, they will be paginated. In this case, you can specify the page number to view as an argument.
!block <time> Blocks the user from using modmail. If a time is specified, the block is temporary.
!unblock <time> Unblocks the user from using modmail. If a time is specified, the user will be scheduled to be unblocked after that time.
!!shortcut Reply with a snippet. Replace shortcut with the snippet's actual shortcut.
!!!shortcut Reply with a snippet anonymously. Replace shortcut with the snippet's actual shortcut.
!move <category> If allowMove is enabled, moves the thread channel to the specified category
!loglink Shows the link to the current thread's log
!suspend Suspend a thread. The thread will act as closed and not receive any messages until unsuspended.
!unsuspend Unsuspend a thread
!id Prints the user's ID !alert Pings you when the thread gets a new reply. Use !alert cancel to cancel.

To automatically reply without using !reply or !r, enable alwaysReply in the config. alwaysReplyAnon sets whether to reply anonymously. If you do not wish to reply, it will ignore any message starting in the prefix (which defaults to !), such as !note

Configuration options

These go in config.json. See also config.example.json.

Option	Default	Description
token	None	Required! The bot user's token
logChannelId	None	Required! Channel where to post log links to closed threads and other alerts
mailGuildId	None	Required! The inbox server's ID
mainGuildId	None	Required! ID (or array of IDs) of the main server where people contact the bot from. Used for displaying users' nicknames and join dates, and catching bot pings.
accountAgeDeniedMessage	"Your Discord account is not old enough to contact modmail."	See `requiredAccountAge` below
allowMove	false	If enabled, allows you to move the thread to another category using `!move <category>`
allowUserClose	false	If set to true, users can use the close command to close threads by themselves from their DMs with the bot
alwaysReplyAnon	false	If `alwaysReply` is set to true, this option controls whether the auto-reply is anonymous
alwaysReply	false	If set to true, all messages in modmail threads will be relayed back to the user, even ones without `!r`
attachmentStorage	"local"	Controls where sent/received attachments are saved. "local" - Files are saved locally on the machine running the bot "discord" - Files are saved as attachments on a special channel on the inbox server. Requires `attachmentStorageChannelId` to be set.
attachmentStorageChannelId	null	When using "discord" attachment storage, the id of the channel on the inbox server where attachments should be saved
botMentionResponse	None	If set, the bot auto-responds to bot mentions with this message. Allows `{userMention}` to be added to mention the user who mentioned the bot.
categoryAutomation	{}	Various ways of automating thread categories on the inbox server. Note that the options below with a dot in the name are object properties for `categoryAutomation`.
categoryAutomation.newThread	None	Same as `newThreadCategoryId`. Specifies a category to open all new threads in. Also functions as a fallback for `categoryAutomation.newThreadFromGuild`.
categoryAutomation.newThreadFromGuild	None	Allows you to open threads in specific categories based on which guild the user is messaging the bot from. The value is an object with guild ids as the keys and category ids as the values.
closeMessage	None	The bot's message to the user when the thread is closed
commandAliases	None	Custom aliases for commands. Value is an object with the alias as the key and the real command as the value.
enableGreeting	false	Set to true to send a welcome message to new main guild members. Requires `mainGuildId` to be set.
greetingAttachment	None	Path to an image or other attachment to send along with the greeting
greetingMessage	None	Text content of the welcome message
guildGreetings	None	When using multiple mainGuildIds, this option allows you to configure greetings on a per-server basis. The syntax is an object with the guild ID as the key, and another object with `message` and `attachment` properties as the value (identical to greetingMessage and greetingAttachment)
ignoreAccidentalThreads	false	If set to true, the bot attempts to ignore common "accidental" messages that would start a new thread, such as "ok", "thanks", etc.
inboxServerPermission	None	Permission name, user id, or role id required to use bot commands on the inbox server. Also supports arrays. See "Permissions" on this page for supported permission names (e.g. `kickMembers`).
timeOnServerDeniedMessage	"You haven't been a member of the server for long enough to contact modmail."	See `requiredTimeOnServer` below
mentionRole	"here"	Role that is mentioned when new threads are created or the bot is mentioned. Accepted values are "here", "everyone", or a role id as a string. Set to null to disable these pings entirely. Multiple values in an array are supported.
mentionUserInThreadHeader	false	If set to true, mentions the thread's user in the thread header
newThreadCategoryId	None	Deprecated ID of the category where new modmail thread channels should be placed
pingOnBotMention	true	If enabled, the bot will mention staff (see mentionRole above) on the inbox server when the bot is mentioned on the main server.
plugins	None	Array of plugins to load on startup. See Plugins section below for more information.
port	8890	Port from which to serve attachments and logs
prefix	"!"	Prefix for bot commands
relaySmallAttachmentsAsAttachments	false	Whether to relay small attachments from users as native attachments rather than links in modmail threads
requiredAccountAge	None	Required account age for contacting modmail (in hours). If the account is not old enough, a new thread will not be created and the bot will reply with `accountAgeDeniedMessage` (if set) instead.
requiredTimeOnServer	None	Required amount of time (in minutes) the user must be a member of the server before being able to contact modmail. If the user hasn't been a member of the server for the specified time, a new thread will not be created and the bot will reply with `timeOnServerDeniedMessage` (if set) instead.
responseMessage	"Thank you for your message! Our mod team will reply to you here as soon as possible."	The bot's response to DMs that start a new thread
rolesInThreadHeader	false	If enabled, the user's roles will be shown in the thread header
smallAttachmentLimit	2097152	Size limit of `relaySmallAttachmentsAsAttachments`, in bytes (default is 2MB)
snippetPrefix	"!!"	Prefix to use snippets
snippetPrefixAnon	"!!!"	Prefix to use snippets anonymously
status	"Message me for help"	The bot's "Playing" text
syncPermissionsOnMove	true	Whether to sync thread channel permissions to the category when moved with !move
threadTimestamps	false	Whether to show custom timestamps in threads, in addition to Discord's own timestamps. Logs always have accurate timestamps, regardless of this setting.
typingProxy	false	If enabled, any time a user is typing to modmail in their DMs, the modmail thread will show the bot as "typing"
typingProxyReverse	false	If enabled, any time a moderator is typing in a modmail thread, the user will see the bot "typing" in their DMs
updateNotifications	true	Whether to automatically check for bot updates and notify about them in new threads
url	None	URL to use for attachment and log links. Defaults to `IP:PORT`
useNicknames	false	If set to true, mod replies will use their nickname (on the inbox server) instead of their username

Plugins

The bot supports loading external plugins.

Specifying plugins to load

Add the path to the plugin's file to the plugins array in the config. The plugin will be automatically loaded on startup. The path is relative to the bot's folder.

Creating a plugin

Create a .js file that exports a function. This function will be called when the plugin is loaded with an object that has the following properties:

bot - the Eris Client object
knex - the Knex database object
config - the loaded config
commands - an object with functions to add and manage commands
attachments - an object with functions to save attachments and manage attachment storage types

See src/plugins.js#L4 for more details

Example plugin file

This example adds a command !mycommand that replies with "Reply from my custom plugin!" when the command is used inside a modmail inbox thread channel.

module.exports = function({ bot, knex, config, commands }) {
  commands.addInboxThreadCommand('mycommand', [], (msg, args, thread) => {
    thread.replyToUser(msg.author, 'Reply from my custom plugin!');
  });
}

(Note the use of object destructuring in the function parameters)

Example of a custom attachment storage type

This example adds a custom type for the attachmentStorage option called "original" that simply returns the original attachment URL without rehosting it in any way.

module.exports = function({ attachments }) {
  attachments.addStorageType('original', attachment => {
    return { url: attachment.url };
  });
};

To use this custom attachment storage type, you would set the attachmentStorage config option to "original".

Work in progress

The current plugin API is fairly rudimentary and will be expanded in the future. The API can change in non-major releases during this early stage. Keep an eye on CHANGELOG.md for any changes.

Please send any feature suggestions to the issue tracker!

sporkwitch/modmailbot