XLM missing
Closed this issue · 16 comments
To All, I did send, end December 2017, 4200 XLM to my Ledger Nano S account GDDHJZPDFCKVWN6DJJHXXSGXA55GGHPQH4FQ6SIIT7PHUMLPTZOJ2EAB
Not 1 XLM arrived, no help from the Forum only laughter.
1 week later I did send 150 XLM to a new installed Desktop client:
GAVUITLTUF4WNPW32XZAYG57Q5ME3MFZABUYVVSLOK6DRR7AEJ4MZZKZ
again nothing arrived at my wallet.
Quoine from where I did send the XLM answered that the wallet was not existing
Ledger did anwer with FAQ and Stellar did not answer at all, I did send the 3 companies pictures and explaination
How is this possible, where are my XLM????
Cheers Dirk
From where did you send your XLM? You posted two empty wallet addresses above, but no information about the origin of either attempted transaction, nor any transaction IDs.
No transaction IDs, no transaction.
There are no pictures in this github issue - not sure what you are talking about.
From what I gather you sent out withdrawals from the Japanese exchange Quoine, and they never arrived though Quoine asserts that they were sent out.
If that is the case, you should be able to retrieve transaction IDs from the exchange and look those up on the Stellar network explorer. Posting empty wallet addresses in this thread will not help anything, we can all agree that those two addresses are empty.
Correct,
Quoine admided that the last withdrawal was not correct and retrieved the 147 XLM I did send to my new installed Desktop client:
GAVUITLTUF4WNPW32XZAYG57Q5ME3MFZABUYVVSLOK6DRR7AEJ4MZZKZ
this was a second try, I would like to have my 4200 XLM back, I recontacted Quoine for this
My concern is how in Gods name can I send the XLM I buy at Quoine to my Ledger when the wallet is not existing, somebody send me 5 XLM?
Always send a small amount first to test. Don't just send 4200 XLM to a wallet address that isn't proven yet.
Go find your transaction ID for the 4200 XLM transaction and post that transaction ID. From what I'm seeing for multiple currency types on the Ledger support subreddit, there are major problems with Ledger not doing transactions properly. Until there is an actual transaction ID for the 4200 XLM transaction, you have nothing to go on.
@Zappa1 - I understand that there is probably a language barrier issue here but I don't know what you mean with that last reply. Just pull up the transaction ID and that will tell you if anything was actually sent out over the Stellar network, or if the XLM never actually left the exchange. It certainly never landed in the wallet address you listed in your first post (GDDHJZPDFCKVWN6DJJHXXSGXA55GGHPQH4FQ6SIIT7PHUMLPTZOJ2EAB), so it probably did not go out onto the network.
For example, this is a transaction as viewed on the Stellar Network Explorer:
https://stellarchain.io/tx/0e2542d8e7af067fbd6c598a6f5de46d9b182a7c6dfde793dca635e25d8e83c2
Transactions are different than wallets, and show the actual movement of XLM between two wallet/key IDs
Yes exactly @Zappa1 - if Quoine asserts that they sent out 4200XLM, then they will have a transaction ID from the Stellar Network where that took place. I don't use that exchange so I can't tell you how to access the right page in your trading account, but if you look around you should find the transaction ID, if an actual withdrawal from Quoine was successfully created.
By the way, from your first post:
no help from the Forum only laughter.
What forum was this? Do you have a link to the thread?
Please consider joining the Stellar community at https://reddit.com/r/stellar. It is a much more productive community, and frankly that would be the best place to get help for things like your problem.