FeatureNotAvailableWithConnectedReader when calling collectPaymentMethod

Question

FeatureNotAvailableWithConnectedReader when calling collectPaymentMethod

Closed this issue 5 months ago · 10 comments

Hello Team
Subject : Integration Tap To Pay

I am getting the following message in the console
{"code": "FeatureNotAvailableWithConnectedReader", "message": "This feature is currently not available for the selected reader."}
immediately after calling
await collectPaymentMethod({paymentIntent: paymentIntentObject});

To Reproduce
Steps to reproduce :
Discover readers ->connect to reader with location-> create paymentIntent using terminalSDK-> call collectPaymentMethod with the paymentIntent

LOG [Stripe terminal]: Connected to the reader return => { availableUpdate: null, batteryLevel: null,batteryStatus: "unknown", deviceSoftwareVersion: null, deviceType: "appleBuiltIn", id: "tmr_FmUDnwR7QWY0cn", ipAddress: null, isCharging: null, label: "Apple Built-In (…12ae)", location: {livemode: false, id: 'tml_FmUDnAS4yacSvd', displayName: 'Peculi jar limited', address: {…}}
locationId: "tml_FmUDnAS4yacSvd", locationStatus: "set", serialNumber: "13a106f4a7384d6f204d4b23176d4bfb3a04a7749a9398535a795058f14712ae", simulated: false, status: "offline"}

LOG [Stripe terminal]: createPaymentIntent return => {amount:30, charges: [], created: "1718107656000", currency: "gbp", id: "pi_3PQTUCHlYLnCaamG0HXrG3VW", metadata: {}. offlineDetails: null, paymentMethodId: null, sdkUuid: "526B11DC-F5E2-41C8-AB2A-0F82AA0CB1E1", status: "requiresPaymentMethod"}

LOG [Stripe terminal]: collectPaymentMethod return => code: "FeatureNotAvailableWithConnectedReader", message: "This feature is currently not available for the selected reader."

Stripe Terminal React Native SDK version
"_id": "@stripe/stripe-terminal-react-native@0.0.1-beta.17",
using with CLI

Smartphone (please complete the following information):

Device: iPhone 11
IOS: 17.5.1

Kindly help to resolve this issue
Thanks in advance

Answer 1 · 2024-06-11T23:45:33.000Z

Hm I'm not seeing anything in our logs for device 13a106f4a7384d6f204d4b23176d4bfb3a04a7749a9398535a795058f14712ae and that error code. Is that the serialNumber of the device you ran into issues with?

Answer 2 · 2024-06-12T05:02:54.000Z

Hello team , Here is the readers serialNumber screenshot [image: Screenshot 2024-06-12 at 10.30.21 AM.png] *Thanks,* *Pappu Chauhan* Tech Team Lead Pixelperinches Technologies Pvt Ltd. http://www.pixelperinches.com/

…

On Wed, Jun 12, 2024 at 5:15 AM Nazli Yurdakul ***@***.***> wrote: Hm I'm not seeing anything in our logs for device 13a106f4a7384d6f204d4b23176d4bfb3a04a7749a9398535a795058f14712ae and that error code. Is that the serialNumber of the device you ran into issues with? — Reply to this email directly, view it on GitHub <#727 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AWVWFFQ2EGJGST5Y6BEB4LDZG6D3JAVCNFSM6AAAAABJEHFQLCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCNRRG44DQOJYG4> . You are receiving this because you authored the thread.Message ID: ***@***.***>

Answer 3 · 2024-06-12T05:29:05.000Z

@123pappu can you attach the screenshot directly on Github? It's not showing up right now

Answer 4 · 2024-06-12T05:31:23.000Z

@nazli-stripe, Here is the screenshot

Answer 5 · 2024-06-13T09:37:28.000Z

Hi @nazli-stripe , Any update on above issue ?

Answer 6 · 2024-06-17T09:32:09.000Z

Hi @nazli-stripe , Kindly revert to the issue stated above, this is delaying the app launch for the user testing.

Answer 7 · 2024-06-18T18:38:51.000Z

hey @123pappu thanks for your patience. From our logs it looks like on collectPaymentMethod call you are setting enableCustomerCancelation to true. There is a known bug on iOS SDK when that field is passed for TTP: stripe/stripe-terminal-ios#301 This will be fixed in iOS 3.7.0 for native users and beta.20 for RN users.

For now we recommend setting that field to false. Can you let me know if that solves the issue?

Answer 8 · 2024-06-19T06:05:10.000Z

Hi Nazil Thank You for the response I have changed enableCustomerCancelation to false but now I have got this issue {"code": "Unknown", "message": "A required parameter was invalid or missing. Collecting a PaymentMethod for a PaymentIntent `on_behalf_of` a Connected Account requires providing that Connected Account's ID in `SCPLocalMobileConnectionConfiguration`"} *Thanks,* *Pappu Chauhan* Tech Team Lead Pixelperinches Technologies Pvt Ltd. http://www.pixelperinches.com/

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On Wed, Jun 19, 2024 at 12:09 AM Nazli Yurdakul ***@***.***> wrote: hey @123pappu <https://github.com/123pappu> thanks for your patience. From our logs it looks like on collectPaymentMethod call you are setting enableCustomerCancelation to true. There is a known bug on iOS SDK when that field is passed for TTP: stripe/stripe-terminal-ios#301 <stripe/stripe-terminal-ios#301> This will be fixed in iOS 3.7.0 for native users and beta.20 for RN users. For now we recommend setting that field to false. Can you let me know if that solves the issue? — Reply to this email directly, view it on GitHub <#727 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AWVWFFTICBE6TLVQYHAB4YLZIB5FBAVCNFSM6AAAAABJEHFQLCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCNZWG4ZTCNZSGM> . You are receiving this because you were mentioned.Message ID: ***@***.***>

Answer 9 · 2024-06-19T12:02:08.000Z

Hi Nazil I have changed enableCustomerCancellation from true to false and removed the 'on_behalf_of' from the createPaymentIntent and then tap to pay is working for me. Not sure if this action will have any impact on existing app *Thanks,* *Pappu Chauhan* Tech Team Lead Pixelperinches Technologies Pvt Ltd. http://www.pixelperinches.com/ On Wed, Jun 19, 2024 at 11:34 AM Pappu Chauhan ***@***.***> wrote:

…

Hi Nazil Thank You for the response I have changed enableCustomerCancelation to false but now I have got this issue {"code": "Unknown", "message": "A required parameter was invalid or missing. Collecting a PaymentMethod for a PaymentIntent `on_behalf_of` a Connected Account requires providing that Connected Account's ID in `SCPLocalMobileConnectionConfiguration`"} *Thanks,* *Pappu Chauhan* Tech Team Lead Pixelperinches Technologies Pvt Ltd. http://www.pixelperinches.com/ On Wed, Jun 19, 2024 at 12:09 AM Nazli Yurdakul ***@***.***> wrote: > hey @123pappu <https://github.com/123pappu> thanks for your patience. > From our logs it looks like on collectPaymentMethod call you are setting > enableCustomerCancelation to true. There is a known bug on iOS SDK when > that field is passed for TTP: stripe/stripe-terminal-ios#301 > <stripe/stripe-terminal-ios#301> This will be > fixed in iOS 3.7.0 for native users and beta.20 for RN users. > > For now we recommend setting that field to false. Can you let me know if > that solves the issue? > > — > Reply to this email directly, view it on GitHub > <#727 (comment)>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/AWVWFFTICBE6TLVQYHAB4YLZIB5FBAVCNFSM6AAAAABJEHFQLCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCNZWG4ZTCNZSGM> > . > You are receiving this because you were mentioned.Message ID: > ***@***.***> >

Answer 10 · 2024-07-24T16:01:48.000Z

This issue has been fixed in beta.20 release with the 3.7.0 native SDK upgrade: https://github.com/stripe/stripe-terminal-react-native/releases/tag/v0.0.1-beta.20