/purecloud-place-call

Place a call in User context from PureCloud

Primary LanguageJavaScript

Place a Call

This extension allow to be embedded into PureCloud interface and via Place a Call button initiate new Call

Installation steps

Follow below steps to enable this functionality in your org

  • Create a new OAuth for SendSMS functionality (Token Implicit Grant)

  • Set Authorized URIs to https://szlaskidaniel.github.io/purecloud-send-sms/index.html

  • Copy created clientId.

  • Create / reuse Inbound Script for Calls

  • Add new WebComponent and set it's url to the https://szlaskidaniel.github.io/purecloud-place-call/index.html?queueId={{Scripter.Queue ID}}&phoneNumber={{Scripter.Customer Formatted Number}}

  • It's good that width of the image takes 100% of the window (notification messages) and heigh should be at least 200px.