This extension allow to be embedded into PureCloud interface and via SendSMS button send to the active caller SMS message directly from PureCloud.
Follow below steps to enable this functionality in your org
- Create a new OAuth for SendSMS functionality (Token Implicit Grant)
- Set Authorized URIs to
https://szlaskidaniel.github.io/purecloud-send-sms/index.html
- Copy created clientId.
- Create / reuse Inbound Script for Calls
- Add new WebComponent and set it's url to the
https://localhost/index.html?conversationId={{Scripter.Interaction ID}}&queueId={{Scripter.Queue ID}}&phoneNumber={{Scripter.Customer Formatted Number}}&clientId={{OauthClientId}}&environment={{env}}
- Remember to replace
{{OauthClientId}}
to yourclientId
and{{env}}
to your environment (mypurecloud.ie / mypurecloud.com) - It's good that width of the image takes 100% of the window (notification messages) and heigh should be at least 200px.